Archive for 'Answering Service Blog'

6 Questions Colleges Need To Ask When Hiring An Answering Service

We’re heading into that time of year when admissions paperwork is flying and phones are ringing non-stop at colleges and universities. It can be a stressful time for both administrative staff and students, which is why clear communication is so important. To manage the increased workload, more and more colleges and universities are turning to live answering services. In fact, ...

Continue Reading →
0

What To Say When It’s The Customer Who’s Wrong

What To Say When It’s The Customer Who’s WrongAs we discussed in How To Handle The Top 3 Tricky Customer Support Scenarios, difficult customer service situations require grace and, quite often, professional training. This is certainly the case when a customer calls to complain about a service or product that’s not working properly. They’re often angry, frustrated, ...

Continue Reading →
0

Why Hiring An Answering Service May Be The Best Valentine Gift You’ve Ever Given

When we think of traditional Valentine’s gifts, chocolates and roses and Hallmark cards easily come to mind. But no matter how traditional or unconventional a valentine gift is, the real meaning behind any loving sentiment is the gift of time and attention.

In today’s fast-paced world, the gifts of undivided time and attention seem more and more like ...

Continue Reading →
0

How To Handle The Top 3 Tricky Customer Support Scenarios

Customer support is often thought to be a fairly simple and repetitive task by people who’ve never worked in the field. However, the reality is that customer support phone representatives are met with difficult and unexpected scenarios every day. Often, the responses to these situations go beyond any call script and usually require a great deal of grace under pressure.

While call scripts provide guidance for how a business prefers their customers are ...

Continue Reading →
0

The Construction Industry Is Growing, But Is Its Customer Service?

The construction industry has been showing noticeable growth in the past couple years. An article in Forbes magazine reports that 7 of the top 10 industries with the highest sales growth are related to construction. However, the article notes that the construction industry has below average profitability compared to other small businesses. For business owners in the construction field, the opportunity for financial growth is in plain sight, but why are many not grabbing ...

Continue Reading →
0

The Power Of A First Impression

The old saying “your first impression is the last impression” has stuck around for years for good reason. The first impression—whether of a person, a business, a product, or a service—has an incredibly powerful influence on whether the impressions that follow will be negative or positive. The same principle goes for a customer’s first call to a business.

The first few minutes of a phone call set the stage for whether a customer ...

Continue Reading →
0

4 Signs It’s Time To Hire An Answering Service

Whether you run your business on your own or with a staff, ringing phones are a good sign that customers are interested in your product or service. Keeping up with all those calls, however, is a different story. How each call is handled influences what the caller will choose to do next, and most likely determines whether they will do business with you or not.

Continue Reading →

0

Why Phone Calls Matter Now More Than Ever

As businesses plan for growth in 2018, many of them are focusing on optimizing their websites or social media channels. In our day of digital marketing, these strategies make sense, but it’s crucial to not lose sight of how customers’ phone calls are handled.

In fact, while many consumers will research online before choosing a product or service, the majority of them still prefer to speak with a real ...

Continue Reading →
0

How Small Businesses Will Win Big In 2018

call-center-2781418__340.jpgAs businesses plan for growth in 2018, many of them are focusing on optimizing their websites or social media channels. In our day of digital marketing, these strategies make sense, but it’s crucial to not lose sight of how customers’ phone calls are handled.

In fact, while many consumers will research online before choosing a product or service, the majority of them still prefer ...

Continue Reading →
0

6 Resources For Small Business Owners Considering Hiring An Answering Service

 

If you’re like many small business owners you may think you need to answer all calls yourself, or that your business isn’t big enough yet to warrant hiring an answering service. However, both scenarios aren’t true, and in fact, there are many resources and benefits that answering services provide small businesses. Here’s a round-up of 6 posts that small business owners have found most helpful:

When you reach the ...

Continue Reading →
0
Page 1 of 15 12345...»