Answering Service Blog
Why Answering Services Are The Fastest Way To Grow Your Legal Practice
Lawyers and attorneys are constantly juggling clients, cases, and tasks, which makes it difficult to stay on top of routine tasks like answering phone calls. However, each and every phone call represents an opportunity to interact with potential and current clients, so failing to answer each call eventually slows or even reverses the growth of…
Read More5 Sure Signs Your Business Is Suffering Without An Answering Service
Whether your business has been up and running for less than a year or for several years, there are certain tell-tale signs that indicate your operations and staff are starting to flail. As any business grows, tasks and responsibilities naturally increase as well, which no doubt increases the workload for you and your staff. Sometimes…
Read MoreHow 1 Doctor Delivered Old-Fashioned Personal Attention By Using An Answering Service
Dr. Sarah is a pediatrician who prides herself on delivering personalized attention to the families who visit her office. From the time she started her practice, she made a promise to herself that she would never get so busy that she couldn’t take the time to answer a patient’s question, or listen to a concern.…
Read MoreWhy & When Should Doctors Use An Answering Service?
Any type of doctor knows that phone calls can be a lifeline for patients in distress. For this reason, each and every medical practice must be efficient at answering calls, any time of the day or night. However, this is a tall order considering that medical practices are notoriously busy, regardless of whether it’s a…
Read MoreCustomers Want You To Make It Easy For Them—Are You?
A Harvard Business Review study revealed that what consumers want most when it comes to customer service is to have their requests fulfilled or problems solved quickly and easily. It’s that simple, consumers want it to be easy to do business with you. The study also showed that on average 2.4 e-mails were needed to…
Read MoreHow Social Media Is Changing Customers’ Expectations & Loyalties
Customers today can make your brand the talk of the town, in both positive and negative ways. A study by Invoca shows that after a negative customer service interaction with a business, 74% of people are likely to choose another business, and 70% are likely to complain to friends and family. And in today’s reality,…
Read MoreHow Much Does It Cost To Have An Answering Service?
When choosing to hire an answering service, it can be tricky to understand how much their services will actually cost you. Many answering services or call centers charge based on the time they spend working for your business, but it’s important to understand the details of how they bill you. If an answering service bills…
Read More3 Advantages Of Hiring A Local Answering Service
There are many considerations when choosing an answering service, and many people start by asking whether they should choose a local or a national service. It’s a good place to start, particularly considering that accents and language can quickly become barriers to clear communication if the caller and call representative are in different parts of…
Read MoreHow Answering Services Help College Students Be Connected, Supported, And Safe
College campuses are once again humming with students for another academic year. As students settle into dorms and classes, staff and administrators are working overtime to answer questions and solve problems. Needless to say, their phones are ringing off the hook. It’s a common scenario, regardless of the size of the college, and to cope…
Read MoreBack-To-School Campus Safety With Express Messaging
College and university students are heading back to campuses all around the country. It’s a busy time for them, and for the administrators and staff members who are welcoming them. Students have so many questions about course requirements, financial aid, and campus policies that communicating with them all is a challenge, to say the least.…
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