Customer Service is an integral part of growing business and increasing revenues. Good customer service is what brings customers back and inspires “word of mouth” by not only meeting but exceeding customer expectations, and becoming any organization’s strongest marketing and selling tool.
Customer Service is our number one priority at Voice Link and we commit to work with the same focus and commitment in providing the Customer Service Support to your customers.
At Voicelink we understand the fundamentals in providing good Customer Service Support on behalf of our clients.
See also: Order Entry Services, Higher Education Call Center
Our Customer Service Call Center Aims:
- To be available to your customers
- To listen to your customers
- To offer clear and accurate information
- To resolve issues in a timely and professional manner
- To have trained staff that understands the impact of good customer service
- To take that extra step and convey your commitment to customer satisfaction
Voice Link’s Customer Service Support operates 24 hours a day, offering:
- Full disaster recovery and contingency plans through multiple networked facilities
- Overflow during peak call times to ensure consistent service levels
- Document call history
- Improved response time for telephone calls, emails and live web-chat support
- Cost reduction for support services as a result of economies of scale
- Trained personnel and state-of-the-art technology ensure consistency
- Scalability to grow with your business
- Standard and customized quality assurance programs
- Fully customizable scripting and reporting