http://yourvoicelink.com Your source for Answering Service Specialists! Wed, 21 Jun 2017 13:55:52 +0000 en-US hourly 1 Voice Link Video Debuts on YouTube http://yourvoicelink.com/voice-link-video-debuts-on-youtube/ Fri, 30 Jan 2015 21:22:12 +0000 http://www.yourvoicelink.com/?p=5651 Watch as JoAnn Fussell, President of Voice Link in Columbus, Georgia, share about the company.
 

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College Call Center Challenges http://yourvoicelink.com/collegecallcenterchallenges/ Tue, 06 May 2014 11:00:19 +0000 http://www.yourvoicelink.com/?p=5501 Here are some of the challenges college call centers face:
 
Long hold times:
There are several reasons why college call centers can have long hold times.
1. The Interactive Voice Response (IVR) system is not set up correctly.
2. The college call center is short-staffed during peak times of the year.
 
Trapping the callers in the automation system has caused industry-wide skepticism for IVR system. Make sure your IVR system menu structure is clear and concise. Program ...

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What questions should you ask when looking for an answering service? http://yourvoicelink.com/what-questions-should-you-ask-when-looking-for-an-answering-service/ Thu, 01 May 2014 11:00:25 +0000 http://www.yourvoicelink.com/?p=5494 You decided it is time to get an answering service to help answer your calls. How do you decide which answering service will work for you?
Do you know the right questions to ask and how will you select the right answering service for your company? I am here to tell not all answering services bill alike. Make sure you understand the method of how each service is computing their charges. The answering service industry has numerous ways for charging ...

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Benefits of A Medical Answering Service http://yourvoicelink.com/benefits-of-a-medical-answering-service/ Thu, 24 Apr 2014 07:00:20 +0000 http://www.yourvoicelink.com/?p=5460  
While many people think that understanding the benefits of a medical answering service is just to have someone answer the phone for doctors after hours when there is an emergency, in today’s world the benefits are far more complex and important.  Here are some of the things that you should know and consider when thinking of engaging a medical answering service partner:
Are they HIPAA compliant?
It is essential that the Medical Answering Service is serious about being HIPAA ...

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Should you Text (SMS) Physician’s patient information? http://yourvoicelink.com/should-you-text-sms-physicians-patient-information-2/ Mon, 21 Apr 2014 07:00:19 +0000 http://www.yourvoicelink.com/?p=5457 Texting to mobile devices has become a concern for many health care leaders. Loss or stolen mobile devices containing unsecured “personal health information (PHI)” has caused numerous reported breaches and enforcement actions in the past few years. Use of mobile devices for texting PHI poses a number of risks. Are you taking the chance of damaging your reputation or the loss of patient trust because of adequate safeguards?
This could happen to you: In 2012, the Massachusetts Eye and Ear ...

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How An Answering Service Saved Their Clients Marriage http://yourvoicelink.com/how-an-answering-service-saved-their-clients-marriage/ Fri, 18 Apr 2014 06:00:02 +0000 http://www.yourvoicelink.com/?p=5473 Pam headed out to CVS pharmacy on a cold January night to pick up her medicine. She arrived at CVS and went inside to get her prescription. Returning to her car Pam realized she had locked her keys in the car. She pulls out her cell phone and tries calling her daughter, but there was no answer. Then Pam dialed her son’s number, and he did not answer. Pam decided to call her husband, and guess what? He did ...

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