You want the best for your patients. So do we. That’s why we’re the medical answering service doctors love and trust.
When your clinic, practice or medical group needs a medical answering service company, Voice Link is your answer. Voice link offers 26 years of experience in Medical Answering Services. Research has shown that callers prefer to speak to a live agent and not a machine and that is exactly what Voice Link providesOur professional agents are rigorously trained on HIPAA regulations and all operators are tested and are required to pass the HIPAA test each year. This ensures that all guidelines are always met and provides safety of your patients information at all times.
We Are A Trusted Medical Call Center
Voice Link stands above competitors because of our Customer Service Department and its uniquely developed processes.
- We are available 24 hours a day and 7 days a week.
- We offer a secure communication app that lets care-providers text patient information without putting patient PHI at risk. This app allows the provider to send secure messages to other providers or to all members of their group. The provider can also attach their dictation right on that message using this app. The message can be downloaded right into the patient electric chart.
- When Voice Link sends the provider the secure message from our app we are notified when the provider has read the message or not. If the provider did not read the message we will call the provider to deliver the message.
- We give our Medical providers the flexibility to give us their own protocols for us to follow.
See also: Utilization Of Call Center Solutions
Benefits of having Voice Link answer your Medical Practice phones:
- Month-to-Month service agreements for medical practices
- We can customize our services to meet your medical office needs
- 24-hour Live Agents answering your phones so patients always have a live person.
See also: Benefits Of Our Live Chat Support
- Secure messaging using our new phone app
- Appointment scheduling
- Call Screening to keep your cost down
- All agents are trained on HIPAA/HiTech
- Available to you 24/7 and Holidays
- Customized communication solutions that enhance patient care
- Web portal accessibility so you can be in charge of your on call schedule and send out secure messages to your providers
We provide Medical answering services for the following Healthcare Industries:
- Physicians’ offices
- Medical Supplies
- Home Health Care
- Veterinary offices
- Bilingual Agents
At Voice Link of Columbus, our passion is people. We believe an answering service is an extension of your medical practice and we understand that the way calls are handled can be the difference between new patient acquisition and retention, or loss. Because of this, we work hard to make sure you and your patients receive top quality care by hiring compassionate people who are medically knowledgeableand good at what they do.
We leverage our extensive experience and leading edge technology to develop a flexible solution to provide maximum results for your practice, whether your inbound call service requirements are simple or complex, with the following:
- 24/7 Anytime Availability
- Live Customer Service Specialists
- Interactive Voice Response (IVR)
- Live Web Chat Support
- Customer Care Support
- Order Entry
- Toll Free Access Numbers
- Office Locator & Referral
- YourVoiceLink Secure Mobile App
Interested in learning more about how we can help you improve productivity, decrease hold times, and serve your patients better? Check out our blog or contact us today for a free consultation.
Please contact us for a free assessment of your medical practice needs and your customized plan.