As a Help Desk, On-line assistance can easily aid customers in hard to answer questions about products, services or navigating a website. This benefits everyone involved in the delivery and use of support services with the following features:
- Automated tracking of all online requests.
- Identification of problems before they reach a crisis situation.
- Reduce expensive 800 telephone costs.
- View history by requestor, priority, date, operator, etc.
Just imagine the power of 24 hour real time monitoring of a web site by operators trained to resolve customers’ problems without having to speak to anyone on the phone.