Help Desk & Tech Support

As a Help Desk, On-line assistance can easily aid customers in hard to answer questions about products, services or navigating a website. This benefits everyone involved in the delivery and use of support services with the following features:

  •  Automated tracking of all online requests.
  • Identification of problems before they reach a crisis situation.
  • Reduce expensive 800 telephone costs.
  • View history by requestor, priority, date, operator, etc.

Just imagine the power of 24 hour real time monitoring of a web site by operators trained to resolve customers’ problems without having to speak to anyone on the phone.