Enhance Customer Loyalty, Increase Profits and Sustain Market Share Growth!
The Multiplier Effect!
On average, one unhappy customer will void dissatisfaction to ten potential customers; who, in turn tell at least five other people. Thus, about 60 others eventually learned of the complaint. This “multiplier effect” can cost a company dearly: a total of 61 times the amount of an average sale.
Voice Link’s Customer Satisfaction / Loyalty Survey’s solicit the customer’s view of your products and / or services, and track repurchase loyalty to determine their true value, relative to those of competitors. This proven marketing strategy will allow you to strengthen your relationship with your customers by showing that you care about what they think. It also enables you to research additional problems your customer may have that you may be able to solve.