Posts Tagged ‘FERPA’
How Virtual Receptionists Help Colleges Beyond Answering Calls
Several years ago a college administrator turned to Voice Link of Columbus, Inc., because the administrative staff was failing to keep up with calls within a reasonable timeframe. In fact, the average hold time for callers had reached 45 minutes! While the administrative staff knew this was unacceptable, it’s also understandable how calls were getting…
Read More6 Questions Colleges Need To Ask When Hiring An Answering Service
We’re heading into that time of year when admissions paperwork is flying and phones are ringing non-stop at colleges and universities. It can be a stressful time for both administrative staff and students, which is why clear communication is so important. To manage the increased workload, more and more colleges and universities are turning to…
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