In 1991, Dr. Fussell’s wife, JoAnn, joined the Voice Link team. Her background in the medical field as well as her experience in accounting, helped the company improve operations. With her guidance, Voice Link expanded the industries they services to plumbers and lawyers. This lead to a significant increase in revenue.

During his time as a doctor, Dr. Fussell had become increasingly frustrated with the answering services on the market. Not only did he think that the service was unfair, but he was facing another rate increase These frustrations are what led to the creation of Voice Link of Columbus, Inc. The company started with four employees and focused their attention on helping those in the medical profession.