Answering Service Blog

  If you’re like many small business owners you may think you need to answer all calls yourself, or that your business isn’t big enough yet to warrant hiring an answering service. However, both scenarios aren’t true, and in fact, there are many resources and benefits that answering services provide small businesses. Here’s a round-up…

If you work in the healthcare industry you know all too well how important it is to be accessible to patients at any given time of the day or night. Whether patients are calling to refill prescriptions, schedule appointments, ask advice, or because they’re having an urgent health concern, their calls must be answered promptly…

“Our current answering service’s customer service is horrible. I don’t think they care about us, just our payments.” “My answering service’s rates are astronomical, isn’t there something more affordable that will still treat me and my customers like we matter?” “My answering service often has delays, like an hour, in passing along important calls and…

Having a backup plan in place in case of bad storms, natural disasters, or even illness can save you valuable time and money. A live voice answering service immediately and effortlessly becomes your backup system should you be forced to close the office for a period of time. The friendly, professional receptionists will deliver continuous…

Whether you’ve been in business for years or are just starting out, you need to prioritize customer service for success in the new year. A report by the customer intelligence consulting firm Walker reveals that customer service will replace price as the key brand differentiator by 2020. Other studies have shown customers are willing to…

Did you know that how your phone calls are handled can build your business—or break it? A consumer survey report by Invoca revealed that after a positive phone experience with a business, 80% of callers will become repeat customers. And 60% said they were likely to spend more money on current or future purchases. However,…

Those who work in the hospice and funeral industries must be available 24/7 to offer empathy and support, answer questions, and make necessary arrangements when a family is facing a loved one’s death. Every call is considered urgent in the days or hours before, during, and after a loved one’s death, and a funeral home…

Once upon a time, receptionists sat at front-office desks where they answered phones, scheduled appointments, and took care of other necessary business tasks. They also often performed office support jobs like opening up the office and making coffee for the boss and staff each morning. But times have changed, and the traditional role of receptionists…

If you own a small business you know all too well that it’s a good sign when customers are calling, but it’s also a challenge to answer their calls while staying on task. At some point, you’re likely to decide that you need help fielding calls, answering questions, and scheduling appointments. Do you hire an…