Answering Service Blog

The holidays are upon us once again, and many of us are planning on spending some extra time with family and friends. Meanwhile, business goes on as usual as far as most customers understand. So how do you take time off without being tied to your phone? And how do you keep your business going…

Despite technology advances with email, texting, and social media postings, the phone call remains the foundation of business transactions. People still—and always will—rely on direct human connection and conversation to make decisions about which products or services to invest in. Whether people call a business for information, to get help with an issue, or to…

An article in Forbes described how attorney Fabian Lima left the law firm life to work independently on the legal cases that mattered most to him—immigration and criminal law. Lima is not alone in his desire to work on his own. The article cites Intuit’s Future of Small Business report, which reveals that the number…

Any lawyer, whether practicing solo or with a large firm, can testify that answering calls and responding to voicemails and emails is a job in and of itself. Dedicating proper time and energy to these tasks often distracts from other attending to other pressing legal matters. We understand because we’ve helped several attorneys in the…

When business owners or office managers begin to consider hiring an answering service, one of their first questions is, “There’s a lot of information out there about call centers and answering services, but what’s the difference?” Good question—because while the terms are often used interchangeably, the process each uses to manage your calls can be…

If your phones are ringing off the hook, or at least ringing more frequently than you can keep up with, the good news is that your business is in demand. However, the bad news is that your calls aren’t being answered promptly, which gives callers the impression that you’re too busy for new business. You’ve…

It’s common for potential clients to tell us that they’d been considering hiring an answering service for quite awhile before they finally decided to reach out to us. Sometimes they just weren’t sure if their call volume warranted an answering service, or if their business would really benefit from it. Other times they weren’t sure…

The nature of customer service has entered a new era with instant online information and the influence of social media reviews and comments. Customers have more power than ever to research exactly what they want in a service or product and simultaneously expect to be catered to with exceptional service when interacting with a business.…

You’ve decided it’s time to hire an answering service to help manage your business calls, but do you know the right questions to ask about how you’ll be charged? Answering services use a variety of ways to charge their clients, so understanding and comparing how call centers bill can make a big difference in which…

While never putting a caller on hold may be the ideal in when it comes to customer service, we all know that it’s just not always realistic. Every business has spurts of busy times when the phones are ringing off the hook, or when staff members are simply tied up with other tasks and simply…