Answering Service Blog

Multitasking has been the rage for so long that it seems like the norm now. We answer calls and send texts or emails while conducting our usual day-to-day business activities, but somehow it doesn’t seem like we’ve become any more productive. If anything, most of us just feel more distracted, and there’s a good reason…

Finding the right answering service can relieve a great deal of time and stress from your work load. Yes, it’s true that answering services will ensure that you never miss a call again—or business opportunity—by promptly answering every call 24 hours a day, 7 days a week. But are you aware that some answering services can…

Not all answering services are the same, that’s for sure. While any call center may claim to have the best services or prices, it’s ultimately the staff and receptionists that determine the caliber of an answering service. At Voice Link of Columbus, Inc., we believe that our company’s greatest asset is our team. We partner…

Keeping your data safe and eliminating outside access to personally-identifying client or customer information is more important than ever. In today’s age of security concerns, every business needs to maintain privacy for their clients’ personal data. And if your business is in a medical or healthcare related field, protecting patient health information is extremely crucial.…

It’s probably happened to all of us at some point. We research a service that we’ve been considering investing in, make a decision about which provider to hire, think we understand the terms and sign the contract, and then the first bill arrives. We wonder why in the world the charge is more than we…

In the previous five posts, we’ve discussed what express messaging is, why it works for groups of all sorts such as towns and communities, colleges and universities, businesses, and organizations and how it is easy and efficient to use. Express messaging is a mass notification system that’s useful for anyone who needs to reach a…

JoAnn Fussell, CFO and owner of Voice Link of Columbus, Inc., earned the 2017 Learning By Association Award from the Association of TeleServices International (ATSI). Founded in 1942, the Association of TeleServices International (ATSI) represents 350 of the most sophisticated TeleService agencies in the world. The Learning By Association Sharing Award recognizes the many contributions…

It always an eye-opener when people just how much answering services can do beyond quickly answering phones for businesses of all sizes, across all industries. We also monitor emails, take orders and book reservations, screen employment applicants, and dispatch services. People are also surprised to know that we serve entire towns and municipalities with our…

Millennials are all about mobile technology, and higher education institutions like colleges and universities are adapting with the most up-to-date ways of communicating. Express messaging is one of those ways that administrators keep up with student communications. As an automated mass notification system, express messaging is useful for sending students and staff everything from emergency…

Have you ever become bogged down when trying to gather and maintain email or phone lists for a group or organization you’re part of? Or have you ever gotten overwhelmed by group texts? Let’s face it, communicating to a large group of people—whether it’s for work or play—can be time-consuming and frustrating. But express messaging…