Answering Service Blog

It’s that time of year when high school seniors are anxiously waiting for acceptance letters from colleges and universities. Meanwhile, the administrative staff at these colleges are working tirelessly to keep up with the mound of applications. On top of that, their phones are usually ringing off the hook with expectant students or parents calling…

Outsourcing calls is becoming an increasingly popular tool for many competitive business industries, and the legal field is no stranger to the trend. Many legal practices already outsource billing, and now many are also outsourcing their phone calls in order to save time, money, and improve client services overall. It’s no secret that attorney’s offices…

The receptionist answering your phones serves as the first impression of your legal practice, but how often is he or she distracted by other calls, in-office clients, or administrative tasks? If your office is like most practices the answer is all too often, but your practice suffers if each incoming call isn’t handled professionally and…

As discussed in our last blog post, today’s consumers are fed up with long hold times and are taking to social media to vent their frustrations. As a result, companies’ bottom lines are suffering as customers take their business to competitors that they hope will be more responsive to their needs. In fact, according to…

According to a recent article on NBCnews.com, the phrase “your call is important to us, please continue to hold,” is really riling up American consumers and making them think twice about which services or products they’re investing in. Professor Mary Jo Bitner, executive director of the Center for Services Leadership at Arizona State University, explains, “When you put…

The 2017 Farmers’ Almanac predicts that exceptionally cold weather will blanket large portions of the U.S. this winter. For the southeastern states, the Almanac forewarns “penetrating cold and very wet” conditions. Certainly, all of us affected by the 2014 ice storms that brought Atlanta and other areas to a standstill know how “cold” plus “wet”…

The wildfires in the Southeast and the tornadoes across the South serve as powerful reminders that having a disaster recovery plan in place is vital for any business regardless of size or industry. Whether it’s a fire that destroys a warehouse or fallen power lines that shut down computer systems, the key to overcoming a disaster…

In the legal industry, virtual receptionists are becoming an increasingly popular alternative to traditional in-office receptionists, providing dedicated client attention for practices large and small. Clients today expect immediate and personal responses, and the attorneys that provide that level of care see results through client retention and acquisition. Potential clients that receive a busy signal…

Any lawyer, whether practicing solo or with a large firm, can testify that answering calls and responding to voicemails and emails is a job in and of itself. Dedicating proper time and energy to these tasks distracts from serving the legal needs of clients. As a result, attorneys are frequently turning to answering services to…

As we near the end of the year and begin to plan for 2017, it’s a good time to take stock of evolving trends with today’s customers. Businesses that embrace new shifts and expectations of their customers will have an advantage of those that don’t. Let’s take a look at four of the top trends…