Posts Tagged ‘answering service customer support’
How To Put Some “Lazy” Back Into Summer Without Falling Behind On Business
Remember that 1960’s Nat King Cole song, “Roll out those lazy, hazy, crazy days of summer, Those days of soda and pretzels and beer…”? Well, it seems like between the hot temperatures and today’s busier-than-ever work mindset we’ve still got the hazy and crazy parts covered. The lazy, though, not so much. Many of us…
Read More6 Cringe-Worthy Habits Virtual Receptionists Should Break
Virtual receptionists can be the perfect customer service solution for any business, but it all depends on how they interact with your callers on the phone. Virtual receptionists are often the voice of a business, figuratively and literally, so any bad habits in how they handle calls reflect poorly on your whole company. Here are…
Read MoreWhat Is A Virtual Receptionist, And Do I Need One?
If you are spending more time supporting your business than building it, then it is time to consider hiring a virtual receptionist. A virtual receptionist is a professionally trained receptionist just like an in-house receptionist would be. Unlike in-house receptionists, however, virtual receptionists work remotely, ideally at an answering service facility that has the technology…
Read MoreHow Social Media Is Changing Customers’ Expectations & Loyalties
Customers today can make your brand the talk of the town, in both positive and negative ways. A study by Invoca shows that after a negative customer service interaction with a business, 74% of people are likely to choose another business, and 70% are likely to complain to friends and family. And in today’s reality,…
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