Posts Tagged ‘customer loyalty’
10 Insightful Statistics You Need To Know To Motivate Customers
We’re halfway into the year, which is a good time to evaluate how 2019 is shaping up for your business goals and growth. Most likely your business falls into one of many recent customer service statistics that measure the value of customer service. Turns out, that value has serious implications for a business’s bottom line,…
Read MoreWhat A Phone Call Can Deliver That Email Can’t (Part II)
In the last blog post, we took a close look at the effectiveness of a phone call versus email, and whether one has a faster resolution time than the other or delivers better customer service in the long run. After examining both methods of communication, we determined that delivering top-notch customer service depends on how…
Read MoreHow To Show Gratitude For Your Customers This Thanksgiving—And Beyond
Thanksgiving is upon us once again, reminding us that it’s important to slow down and be grateful for the many blessings in our lives. The people we love and appreciate always top our lists—family members, friends, and those we know who brighten our days in large or small ways. For business owners, customers certainly also…
Read More5 Customer Service Stats That Should Change The Way You Do Business
Rising customer service expectations have been the trend to watch over the past several months. Consumers are expecting their customer service experiences to be better, quicker, and more thorough. That can be a hard combination to deliver, but the cost of not consistently delivering this level of customer service is alarming. Take a look at…
Read MoreCustomers Want You To Make It Easy For Them—Are You?
A Harvard Business Review study revealed that what consumers want most when it comes to customer service is to have their requests fulfilled or problems solved quickly and easily. It’s that simple, consumers want it to be easy to do business with you. The study also showed that on average 2.4 e-mails were needed to…
Read MoreHow Social Media Is Changing Customers’ Expectations & Loyalties
Customers today can make your brand the talk of the town, in both positive and negative ways. A study by Invoca shows that after a negative customer service interaction with a business, 74% of people are likely to choose another business, and 70% are likely to complain to friends and family. And in today’s reality,…
Read MoreYou May Be Hearing Your Customers, But Are You Really Listening?
Stephen R. Covey, the inspirational businessman and author of 7 Habits of Highly Effective People, once said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” That’s an important distinction, particularly if you work in the telecommunications industry like we do. It seems so simple—just stay quiet…
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