Posts Tagged ‘express messaging’
How Virtual Receptionists Help Colleges Beyond Answering Calls
Several years ago a college administrator turned to Voice Link of Columbus, Inc., because the administrative staff was failing to keep up with calls within a reasonable timeframe. In fact, the average hold time for callers had reached 45 minutes! While the administrative staff knew this was unacceptable, it’s also understandable how calls were getting…
Read MoreThe Top Tool For Utility Companies To Communicate With Customers Instantly
Most all of us have had the experience of needing to call a utility company about a service issue or interruption. At that point, most of us have also found that we’re unable to reach a live agent right away or that we’re put on hold for long periods of time. This is particularly the…
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