Research, as well as Voice Link’s 26 years of experience in Answering Services, has proven that a high-percentage of callers would rather speak to a live agent than a machine.
To properly support your College or University, Voice Link’s professional agents are rigorously trained on FERP regulations.
Related topic: What Live Chat Support Can Do?
Why Choose Us For Education Answering Service?
- We will create a customized script to meet your needs and assist callers
- All calls are documented and recorded
- We offer the technology to remotely access your system in order to browse new students records and inform the student as t what information is missing from their records
- We help you develop a Frequently Asked Questions Page or better known as a FAQ This will assist the caller with questions pertaining to Financial Aid, Admissions, Registrar, Housing and Bursar
See also: Call Center Solutions Comprisal
Benefits of having Voice Link For Your College
- Prospective college students expect to talk to a live person when calling the Admissions office 24/7
- We can answer their question immediately or gather information from the caller and send that information to the appropriate college staff therefore allowing easy follow-up.
- Schedule college campus visits
- Direct callers to the proper department within the college and the appropriate person they need to speak to. We can also provide them a direct email address or other contact information if needed
- Frees your staff to better assist walk-ins
- Your phones will be answered 24/7 so your students are taken care of immediately
- During academic breaks, after-hours and weekends, students and parents are able to obtain answers to their questions
Prospective students and their parents are seeking basic information about your college campus and are expecting to speak to a live person 24/7. Our agents will answer your calls 24/7/365 so your callers will have a great first impression.