At Voice Link, our passion is people. No one thinks about calling a funeral home until the inevitable happens. When they do, the voice answering the phone should sound professional and have empathy. We believe a telephone answering service is an extension of your funeral home business and we understand how delicate calls can be during this difficult time. We work hard to make sure you and your clients receive top-quality care by hiring knowledgeable and compassionate people.
A Funeral Home Business is not an 8 am to 5 pm industry. Therefore, funeral directors are on call 24 hours a day. This means you need someone to answer your calls 24 hours a day.
That is where Voice Link’s live answering service can help you manage your inbound calls.
When a person loses a loved one, we understand how you need to be delicate when speaking with them on the phone. That is why we train our staff to be kind, patient, and let the caller know we care.
Our staff understands the customer is having a difficult time and we will be professional on every inbound call.
Funeral directors need live operators to answer the phone because of the emotions involved from a grieving family member who does not want to listen to a voicemail recording and leave a message.
We are asked all the time, “Is it easy to get a funeral home business account started at Voice Link?”. We walk you through the whole process.
Once we get your information and design your script with all the questions you would like us to ask your customer when they call. Once we get the message from your customer, you provide us with how you would like to receive the message. We understand it is important that funeral directors get their messages immediately. You can receive your messages via text to your phone, email or we can patch the customer right to your cell phone.
With Voice Link, you get to control when you want your calls forwarded to our virtual receptionist services for funeral homes. We are available to you and your staff 24 hours a day. All your incoming calls are answered with your funeral home business name.
Not all answering service companies are the same. At Voice Link, all of your calls are answered by a live virtual assistant. Voice Link’s live answering service let’s funeral directors focus on what’s really important - planning and managing a memorial experience that satisfies the wishes and demands for the grieving family left behind.
24/7 Anytime Availability
Live Virtual Receptionist Services
Customer Service Support 24 hours a day
Provide Callers With Accurate Service Information
Increase Customer Satisfaction
Voice Link Provides 24/7/365 top quality call center, order taking, and answering service plans staring at $29. Sign up for our newsletter and stay up to date on industry news, helpful tips, and special offers.