Voice Link was established after noticing a need for a live answering service for doctors, dentists, chiropractors, and other healthcare professionals. All of our professional agents are rigorously trained on HIPAA regulations and all operators are tested and are required to pass the HIPAA test each year.
24/7 Anytime Availability
Live Virtual Receptionist Services
Customer Service Support
HIPAA Trained Agents
Secure Messaging Services (encryption)
At Voice Link, we offer a secure messaging app that lets medical professionals text patient information without putting PHI at risk. This app allows the provider to send secure messages to other providers or to all members of their group. The provider can also attach their dictation right to that message using this app. The message can be downloaded right into the patient electronic medical records (EMR).
When Voice Link sends the provider the secure message from our app we are notified when the provider has read the message or not. If the provider did not read the message we will follow that provider's second step protocol.