How An Answering Service Can Improve Sales
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We Started Answering calls For The Healthcare Industry Over 30 Years Ago.
Voice Link was established after noticing a need for a live receptionist for doctors, dentists, chiropractors, and other healthcare professionals. All of our professional agents are rigorously trained on HIPAA regulations and all operators are tested and are required to pass the HIPAA compliant test each year.
Whether Your Medical Answering Services Requirements are Simple Or Complex, Voice Link Can Offer Your Medical Office The Following:
24/7 Anytime Availability
Live Virtual Receptionist Services
Customer Service Support
HIPAA Trained Agents
Secure Messaging Services (encryption)
Voice Link of Columbus Inc. Has Multiple Service Plans to Fit Your Businesses’ Needs.
Voice Link’s Virtual Receptionist Features for Medical Offices:
Secure communication app
Cost-effective services
Follow your protocols
Web portal accessibility
Appointment Scheduling
24/7 Availability
After Hours And Weekends For Emergencies
Customizable patient communications
Protecting Patient Information Is Our Top Priority
At Voice Link, we offer a secure messaging app that lets medical professionals text patient information without putting PHI at risk. This app allows the provider to send secure messages to other providers or to all members of their group. The provider can also attach their dictation right to that message using this app. The message can be downloaded right into the patient electronic medical records (EMR).
When Voice Link sends the provider the secure message from our app we are notified when the provider has read the message or not. If the provider did not read the message we will follow that provider's second step protocol.
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