Voice Link was established after noticing a need for a live answering service for doctors, dentists, chiropractors, and other healthcare professionals. All of our professional agents are rigorously trained on HIPAA regulations and all operators are tested and are required to pass the HIPAA test each year.
Whatever your medical specialty, our HIPAA trained agents can not only answer your calls, but serve as an extension of your business.
24/7 Anytime Availability
Live Virtual Receptionist Services
Customer Service Support
HIPAA Trained Agents
Secure Messaging Healthcare app (encryption) for iPhone and Android phones
Not all live answering services are 24/7/365 and not all medical answering services have a live person answering the phone.
Impress your patients and show them you care with a live person answering your phones when your medical office is closed. We also provide overflow answering for when your medical office experiences a spike in call volume. Don’t let your patients get a busy signal! We offer overflow so your patients can speak to a live operator who can take a message and relay the information to the office using our web portal.
At Voice Link, we offer a secure messaging app that lets medical professionals text patient information without putting PHI at risk. This app allows the provider to send secure messages to other providers or to all members of their group. The provider can also attach their dictation right on that message using this app. The message can be downloaded right into the patient electronic medical records (EMR).
When Voice Link sends the provider the secure message from our app we are notified when the provider has read the message or not. If the provider did not read the message we will follow that providers second step protocol.