Virtual Receptionist Services To The Healthcare Industry

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Virtual Receptionist Services To The Healthcare Industry

We Started Answering For The Healthcare Industry Over 30 Years Ago.

Voice Link was established after noticing a need for a live answering service for doctors, dentists, chiropractors, and other healthcare professionals. All of our professional agents are rigorously trained on HIPAA regulations and all operators are tested and are required to pass the HIPAA test each year.

Your Specialty Is Our Specialty

Whatever your medical specialty, our HIPAA trained agents can not only answer your calls, but serve as an extension of your business.

Your Voice Link - Dentists

Dentists & Orthodontists

Your Voice Link - Physicians

Physicians

Your Voice Link - Chiropractors

Chiropractors

Your Voice Link - Clinics

Clinics

Your Voice Link - Hospitalists

Hospitalists

Whether Your Inbound Call Service Requirements Are Simple Or Complex, Voice Link Can Offer Your Medical Office The Following:

  • 24/7 Anytime Availability

  • Live Virtual Receptionist Services

  • Customer Service Support

  • HIPAA Trained Agents

  • Secure Messaging Healthcare app (encryption) for iPhone and Android phones

Your-Voice-Link-Healthcare-featured

We Keep You Secure & HIPAA Compliant

We provide secure messaging solution for your office. We have a web portal for your office to use so they can send secure messages to the medical staff.

Voice Link of Columbus Inc. Has Multiple Service Plans to Fit Your Medical Office’s Needs.

Voice Link’s Virtual Receptionist Features for Medical Offices:

  • Secure communication app

  • Cost-effective services

  • Follow your protocols

  • Web portal accessibility

  • Appointment Scheduling

  • 24/7 Availability

  • After Hours Answering

  • Customizable patient communications

Why Medical Offices Choose Voice Link

Not all live answering services are 24/7/365 and not all medical answering services have a live person answering the phone.

 

Impress your patients and show them you care with a live person answering your phones when your medical office is closed. We also provide overflow answering for when your medical office experiences a spike in call volume. Don’t let your patients get a busy signal! We offer overflow so your patients can speak to a live operator who can take a message and relay the information to the office using our web portal.

Protecting Patient Information Is Our Top Priority

At Voice Link, we offer a secure messaging app that lets medical professionals text patient information without putting PHI at risk. This app allows the provider to send secure messages to other providers or to all members of their group. The provider can also attach their dictation right on that message using this app. The message can be downloaded right into the patient electronic medical records (EMR).

 

When Voice Link sends the provider the secure message from our app we are notified when the provider has read the message or not. If the provider did not read the message we will follow that providers second step protocol.

We Also Provide Virtual Receptionist Services To:

health-care

Healthcare

order-entry

Higher Education

service-providers

Service Providers

lawyers

Legal

Funeral-Homes

Funeral Homes

service-2

Real Estate

“Joann Fussell, CFO for Voice Link, my answering service company, is knowledgeable, efficient, and caring. My patients are happy with the service provided by Voice Link. Voice Link is conveniently located close to me in Columbus, Georgia. Joann manages Voice Link in a manner that is welcoming and comforting for my patients. I recommend Joann Fussell and Voice Link without reservation.”

Alan M., M.D., FAAFP

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