Research, as well as Voice Link’s 26 years of experience in Answering Services, has proven that a high-percentage of callers would rather speak to a live agent than a machine.
To properly support your College or University, Voice Link’s professional agents are rigorously trained on FERP regulations.
“We have used Voice Link for more than 17 years as our answering service. My favorite aspect of Voice Link is the use of technology. The technology ensures that calls are not missed, and further, if a question arises as to the content of a call, the calls are recorded for easy access and review. If we have a question or a need, we are able to get immediate, local service, and an attentive response.”
Donna Morgan
Sr. VP Clinical Operations/COO, Columbus Hospice & Columbus Hospice of Alabama
Why Choose Us For Education Answering Service?
- We will create a customized script to meet your needs and assist callers
- All calls are documented and recorded
- We offer the technology to remotely access your system in order to browse new students records and inform the student as t what information is missing from their records
- We help you develop a Frequently Asked Questions Page or better known as a FAQ This will assist the caller with questions pertaining to Financial Aid, Admissions, Registrar, Housing and Bursar
- See also: Call Center Solutions Comprisal
Benefits of having Voice Link For Your College
- Prospective college students expect to talk to a live person when calling the Admissions office 24/7
- We can answer their question immediately or gather information from the caller and send that information to the appropriate college staff therefore allowing easy follow-up.
- Schedule college campus visits
- Direct callers to the proper department within the college and the appropriate person they need to speak to. We can also provide them a direct email address or other contact information if needed
- Frees your staff to better assist walk-ins
- Your phones will be answered 24/7 so your students are taken care of immediately
- During academic breaks, after-hours and weekends, students and parents are able to obtain answers to their questions
Interested in learning more about how we can help you improve productivity, decrease hold times, and serve your students, parents, and staff better?
Check out our blog or contact us today for a free consultation to establish a plan for your educational institution.