A Virtual Receptionist Service for Clinics
We understand the demands and challenges you face running your medical clinic. Voice Link’s virtual receptionists, answering service, can help your medical office by answering your incoming calls:
- Increase Patient Satisfaction Increase in Patient Communication
- Filter Urgent / Non-Urgent calls
- Appointment Scheduling
- Secure Messaging App
- All helping patient retention and boosting referrals
- When answering calls our staff will follow your script and protocol to determine the type of calls that need to go to the on-call Doctor after hours
- Rollover calls during clinic hours
- Your staff can work from home during Shelter in place because we provide you with a login to our portal.
Security Is Our Priority. Our App Ensures Your Data Is Safe and HIPAA compliant
Keeping your data safe and eliminating outside access to patient information is more important than ever. Every business needs to maintain privacy for its patients. For health care organizations, HIPAA and HITECH regulations are becoming stricter. Encrypted messages will add additional layers of security, our Mobile App helps ensure that your data remains confidential, while being able to receive and respond to important and/or time-sensitive messages.
The secure messaging app will not store any of the sensitive data on the physician phone. If the doctor loses their phone your medical facility does not have to panic to try and wipe that physician's phone.
Our secure messaging app uses end to end message encryption. This means when you send a message through the secure messaging app the data is encrypted in transit.
Voice Link’s Virtual Receptionist Features for Medical Clinics:
Secure communication app
Follow your protocols
Web portal accessibility
HIPAA / HITECH
After Hours Answering
Customizable patient communications
Voice Link of Columbus Inc. Has Multiple Service Plans to Fit Your Clinic’s Needs.
Protect your patients and protect your organization when you use our Mobile App to send encrypted messages to Android™, Apple® iPad®, iPhone®, iPod touch® and BlackBerry® mobile devices.
Manage and access your Voice Link account with the industry-leading HIPAA and HITECH compliant secure two-way messaging service.
State of the Art Technology that you can trust!
Voice Link is a certified partner with miSecureMessages.
Why You Should Use An Answering Service for Your Medical Practice.
The staff at smaller medical offices have their hands full managing the predictable day to day operations of patient care, answering urgent calls, writing down urgent messages. Not to mention responding to unexpected patient emergencies. A medical answering service provides a team of receptionists that are equipped to quickly and courteously answer all patient calls regardless of the time of day or night.
Your patients may not care if your medical office is small or large -- what matters to them is that they feel attended to by a live receptionist, whether their needs are routine or urgent. Patients and their families report a greater sense of confidence in their physician when their calls are answered and their health care concerns are addressed promptly, with compassion. Callers who are greeted by an automated system or who are prompted to leave a voicemail are far more likely to hang up than a caller who is greeted by a live receptionist representing your medical office by name.
Voice Link provides 24/7/365 top medical answering service. Call us today at 706-391-4623.
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