Small Business Answering Services

Small business owner utilizing small business answering services

Small Business Answering Services

A Trusted Answering Service for Small Businesses

Voice Link has been providing small businesses with invaluable business phone answering services for three decades. Our small business virtual receptionists are all based in the USA and have been extensively trained to offer exceptional customer service and give customers the personal touch they deserve. With a virtual receptionist for small business operations like yours, you’ll have more time to spend growing your business and focusing on what’s important to you.

To make it easy for you to get exactly what you need, we offer custom plans for all our different small business answering services, which include call center services, order entry, live answering, secure messaging, and more. We offer fully customizable inbound call scripting and reporting for all business call answering services.

Every year, Voice Link takes 2.4 million calls for our clients, and callers are only on hold for 14 seconds on average, demonstrating how responsive our small business virtual receptionists are. These metrics are just one of the many reasons why we have a customer referral rate of 92%.

Get started with the best answering service for small businesses by scheduling a consultation today!

With Small Business Virtual Receptionists, You Don’t Have to Compromise

As a small business owner, you juggle numerous responsibilities simultaneously to keep your dream alive. While you want to provide great customer service, you likely don’t have the time to always be available to answer the phone. If you are tired of being the receptionist and having to drop what you’re doing every time the phone rings, our live answering service for small businesses like yours can help.

A virtual receptionist for small business operations gives you the best of both worlds – callers experience exceptional customer service, and you get more time to spend running and growing your business. Additionally, because you will not have to rush to the phone whenever it rings, Voice Link’s team of virtual receptionists will improve your overall quality of life.

Our comprehensive business phone answering services operate on a 24/7 basis, relieving you from the obligation of answering calls after you’ve gone home for the day. Voice Link customers don’t pay extra for after-hours answering services for small businesses, so you never have to worry about being charged after-hours fees.

At Voice Link, we take pride in our affordable, customizable pricing. Our personalized small business virtual answering services go above and beyond the competition, providing you the flexibility of adjusting your plan based on the seasonality of your business. Say goodbye to paying for minutes that you will not use in the slow season!

Don’t compromise – contact us today to learn more about how our phone answering services for small businesses will benefit you!

More Than a Small Business Answering Service

A virtual receptionist for your small business can do so much more than just answer the phone and respond to a question from a caller. They can also guide customers through the entire order fulfillment process, input orders into your website or preferred CRM platform, and help orders get to customers quickly and more efficiently. Additionally, virtual receptionists will be able to schedule appointments, dispatch service providers, provide technical support, and even make lead-generating calls for your business. Our small business answering services are just the beginning.

At Voice Link, we aim to be an extension of your company. We take the time to understand your unique goals to implement the right industry-specific call-answering service for your small business. Let’s talk – contact us today to schedule a quick consultation so we can learn more about the needs of your small business.

We Partner with Small Businesses in Every Industry

Voice Link’s small business answering services can benefit businesses in any industry, including home service providers, healthcare clinics, funeral homes, schools, law firms, real estate businesses, and more.

  • 24/7 Anytime Availability

  • Live Virtual Receptionist Services

  • Customer Service Support 24 hours a day

  • Provide Callers With Accurate Service Information

  • Increase Customer Satisfaction

Ready to Start Answering Services for your Small Business?

As a Voice Link customer, you are never alone. We help every step of the way to provide personalized information from onboarding to creating your unique custom script for small business virtual receptionists to follow.

Small business owner benefitting from small business answering services

Getting started with our small business answering services is as easy as one, two, three:

1. Schedule a consultation:

During the consultation, we will learn as much as we can about your business, your needs, and your goals so we can develop a tailored solution.

2. Build a custom plan:

We realize every client is unique, so we do not offer “one-size-fits-all” plans. Instead, we create tailored plans that address your needs and desires.

3. Launch your service:

Our team of highly skilled professional operators implements your plan to ensure you never miss a call.

Voice Link Provides 24/7/365 top quality call center, order taking, and answering service plans. Sign up for our newsletter and stay up to date on industry news, helpful tips, and special offers.

We Also Provide Virtual Receptionist Services To:




Higher Education


Service Providers




Funeral Homes


Real Estate

“Our business has been using Voice Link for more than 17 years as our health care provider answering service. My favorite aspect of Voice Link is the use of technology. The technology ensures that calls are not missed, and further, if a question arises as to the content of a call, the calls are recorded for easy access and review. If we have a question or a need, we are able to get immediate, local service, and an attentive response.”

Donna M.


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