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Woman in headset communicating with customers of call center

5 Signs That It’s Definitely Time to Hire a Virtual Assistant

Congratulations, your business is growing! But you’re starting to get overwhelmed with nuisance and general information calls at all hours of the day. Your administrative assistant spends all their time answering the phone instead of taking care of your clients and assisting you. And you’re missing many of the really important calls. Does any of…

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Your Voice Link Answering Services for Small Business

Virtual Receptionist vs. Full-Time Receptionist: Which Should You Choose?

As a business grows, the cumulation of tasks sometimes starts to outpace the number of people you have to complete them. One of the first responsibilities that begin to get out of control is reception; answering phones, booking appointments, and all the necessary day-to-day tasks to keep the rest of the business busy. If you…

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Healthcare virtual receptionist

Medical Answering Service and HIPAA Compliance

The COVID-19 pandemic put extreme stress on not only the medical office as a workplace but also increased the number of patients calling in looking for answers. As variants of the virus continue to evolve, and vaccinations and boosters are developed to keep up, the questions continue. Having an after-hours medical call answering service is…

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Live Answering Services for Education Institutions

Live Answering Services for Education Institutions

It’s the start of the new school year at colleges and universities, and that means more phone calls. Students will have questions about dorm assignments, enrollment status, tuition assistance, and schedule changes. Voice Link of Columbus can help your team answer the phone. With students and parents anxious to get answers, they’re not happy if…

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Live Answering Service

The 2022 Ultimate Guide to Voice Link’s Virtual Receptionist Services

We don’t think there is much argument that the last two years have been challenging for any small business or service provider. In a post-Covid world, the concept of virtual or remote workers has helped businesses survive. It’s so commonplace right now, especially when it comes to virtual receptionists. For more than 30 years, Voice…

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Happy african call center operator wearing headset looking at camera

Four Reasons Why a Virtual Receptionist is the Perfect Solution

Customers in need of an answer still prefer to make a phone call and speak with a live voice to resolve a problem. No matter how much technology has made our lives simpler. Unfortunately, the days of a dedicated receptionist sitting behind a desk in an office are becoming obsolete. But customers also do not…

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