What to Do During a Data Breach In the business world, a data breach is an unauthorized or unwanted entry into a computer system that allows cyber hackers to access customer data such as passwords, credit card information, Social Security numbers, banking information or even medical information. Data breaches are not only a costly expense,…
In today’s on-demand world, your customers want customer service on-demand. One of the most common points of friction in a customer service experience is when a customer is put on hold. No matter if it’s 60 seconds or 6 minutes, it’s just too long. Even when your company has a stellar customer service reputation, being…
Do You Recognize These 3 Customer Service Problems? Ever since Alexander Graham Bell first talked to his assistant, Thomas Watson, across a wire in their Boston laboratory in the first successful telephone transmission, we’ve been using the power of the telephone to communicate and do business. His invention turned the modern world upside down with…
What Should Your Business Do in a Power Outage? Losing power at your business can be devastating to your bottom line. As a business owner or operator, you rely on utilities like electricity to stay productive and efficient all day long. If calamity strikes and you lose electricity, what should your business do in a…
Voice Link can help your business in so many ways. We can help you increase your company’s revenue, improve customer satisfaction, save your business money, and save both you and your employees lots of precious time. Keep reading to learn what life will be like when you partner with Voice Link and take advantage of…
Voice Link of Columbus, Inc. is gearing up to celebrate 30 years of providing virtual receptionist services, and we couldn’t be more excited! Learn all about our answering service’s humble beginnings. Our Humble Beginnings Voice Link was born in 1989 by our founder. He had become increasingly frustrated with the answering service companies…