A Virtual Receptionist Service for Utility Companies
We understand the demands and challenges you face running your Utility Company. Voice Link’s answering services, virtual receptionist and call center solutions can help. Whether you need to improve your customer service efforts, or don’t want to miss another sales call, we are the virtual receptionist Utility Companies trust. We have experience working with public and private utilities including water, power, cable, and gas.
- All calls are answered with your company name. Your callers are greeted by a live agent who will follow your script according to your instructions.
- We provide multiple emergency dispatching methods: Text message, email, paging or call the technicians cell phone.
- Live Answering Calls Twenty-four hours a day
- Filter Emergency / Non-Emergency Calls
- Reduce Your Response Times
- Increase Customer Service Satisfaction
- Handling Inbound & Rollover Call Volume
- Administering Messages in Real-Time
- Filtering Emergency & Non-Emergency Calls
- Boosting Revenue Growth & Probability
Our Utilities Call Center Helps The Service Provider Answer Customer Emergencies 24 Hours A Day
Our receptionist answers your phone calls for potential customers needing to schedule appointments or for emergency dispatching.
Not all answering service companies have a live person answering the phone.
Voice Link can be the inbound call center for all types of contractors or your specific service industry.
Business answering services are a cost-effective solution with our operators providing outsourced call center services for all service companies.