Customer Service is an integral part of growing business and increasing revenues.

Good customer service is what brings customers back and inspires “word of mouth” by not only meeting but exceeding customer expectations, and becoming any organization’s strongest marketing and selling tool. Customer service is our number one priority at Voice Link and we commit to work with the same focus and commitment in providing the Customer service support to your customers. At Voice Link we understand the fundamentals in providing good customer service support on behalf of our clients.

Voice Link’s web enabled customer service call center services are ideal for technical support, help desk, lead generation or customer inquiry. Give your visitors immediate access to talk to someone in real time – so they can receive the live help and support that they need. Our customer service support is a cost effective and simple solution to serve your customers around the clock!

“Voice Link of Columbus has answered our phones for over 20 years, during this time they have never let me down. At all times the operators have been very helpful and professional. I don’t know of any other answering service that provides the personal service you receive from Voice Link of Columbus. I know first handed by locking my keys in my car, I couldn’t reach any one to get the number to a locksmith, I knew the answering service always would be there, I called them got the number, the operator was kind enough to call for me. You just won’t find this type of personal service in this day and time. Keep up the good work, and most of all thank you for taking care of my customers and me.”

Pam Horne

Bi-City Service Company

Our Customer Service Call Center Aims:

  • To be available to your customers
  • To listen to your customers
  • To offer clear and accurate information
  • To resolve issues in a timely and professional manner
  • To have trained staff that understands the impact of good customer service
  • To take that extra step and convey your commitment to customer satisfaction
  • See also: Order Entry Services

Voice Link’s Customer Service Support operates 24 hours a day, offering:

  • Full disaster recovery and contingency plans through multiple networked facilities
  • Overflow during peak call times to ensure consistent service levels
  • Document call history
  • Improved response time for telephone calls, emails and live web-chat support
  • Cost reduction for support services as a result of economies of scale
  • Trained personnel and state-of-the-art technology ensure consistency
  • Scalability to grow with your business
  • Standard and customized quality assurance programs
  • Fully customizable scripting and reporting

Interested in learning more about how we can help you improve productivity, decrease hold times, and serve your customers better?

Check out our blog or contact us today for a free consultation to establish a plan for your business.