At Voice Link of Columbus, our passion is people. We believe an answering service is an extension of your business and we understand that the way calls are handled can be the difference between customer acquisition and retention, or loss. Because of this, we work hard to make sure you and your clients receive top quality care by hiring knowledgeable and courteous people who enjoy what they do. We leverage our extensive experience and leading edge technology to develop a flexible solution to provide maximum results for your company, whether your inbound call service requirements are simple or complex, with the following:
- 24/7 Anytime Availability
- Live Customer Service Specialists
- Interactive Voice Response (IVR)
- Customer Service Support
- Order Entry
- Voicemail
- Toll Free Access Numbers
- Dealer Locator & Referral
- Dispatch
- YourVoiceLink Secure Mobile App
“Columbus Hospice & Columbus Hospice of Alabama have used Voice Link for more than 17 years as our health care provider answering service. My favorite aspect of Voice Link is the use of technology. The technology ensures that calls are not missed, and further, if a question arises as to the content of a call, the calls are recorded for easy access and review. If we have a question or a need, we are able to get immediate, local service, and an attentive response.”
Donna Morgan
Sr. VP Clinical Operations/COO, Columbus Hospice & Columbus Hospice of Alabama
We provide call center solutions that are customized to your specific industry and organizational goals in order to help you succeed, including fields such as:
Interested in learning more about how we can help you improve productivity, decrease hold times, and serve your clients better?
Check out our blog or contact us today for a free consultation to establish a plan for your business.