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Let Us Be Your Live Virtual Receptionist

Our team of 100% USA-based virtual receptionists can answer your calls, allowing you to get back to what’s important to you!

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Celebrating 30 Years In Providing The Best In Virtual Receptionist Services

Our Core Services

Customer Service Call Center
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Order Entry
Service

Live Answering
Service

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Messaging
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“I keep missing calls because I’m too busy to answer the phone.”

“I have thought about hiring a virtual receptionist but I am unsure of the cost.”

“I am missing sales calls because I could not answer when a potential client was calling for more information.”

“Callers keep hanging up because my voicemail picked up.”

“I am overwhelmed with voicemail messages left by clients.”

“I can’t take a weekend trip or spend time with my family without taking calls.”

...If any of this is familiar to you, it may be time

to learn more about virtual receptionist services.

Getting Started in 3 Easy Steps

1

Schedule a
Consultation

We schedule a quick consultation to discuss your business and your needs in order to develop your custom answering service plan.

2

Build a
Tailored Plan

Every client is unique and we create a custom plan to meet your needs and desires.
 

3

Launch
Your Service

Our highly-skilled, professional team of operators implements your tailored plan and ensures you don’t miss a call.

Switch and Save with our simple onboarding process

Switch and Save!
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You’re In Good Company

We are real receptionists with affordable solutions.

What Is a Virtual Receptionist?

A virtual receptionist can have the same responsibilities as the receptionist in your office. The virtual receptionist is located in a call center and working remotely and not in your office. The virtual receptionist services are available to your twenty-four hours a day. (24/7/365)

When you use Voice Link’s virtual receptionist services all your calls are answered by a liver person who has been professionally trained in phone etiquette. All your calls are answered with your company’s name, the virtual receptionist will follow your protocol by first asking all the questions you asked us to get from each caller. They will then determine, by your protocol, if the caller needs to be transferred to the on-call person or held for when the office staff returns.

Tasks A Live Virtual Receptionist Can Handle

  • Scheduling appointments
  • Providing help desk support
  • Providing information about your services
  • Helping callers place an order
  • Whistleblower Hotline Service
  • Multiple Call Center locations for redundancy 
  • Answer calls when your office has been closed for bad weather / other emergencies
  • Hotlines

What is An Answering Service?

Answering service is also a receptionist service. The receptionist services are also available to you twenty-four hours a day. The answering service team is highly trained to take your calls and follow your protocol. Usually, businesses use an answering service during lunch hours and after hours for emergency calls.

Tasks An Answering Service Can Handle

  • Answering after-hours emergency calls
  • Dispatching calls to the on-call person
  • Disaster Recovery answering service
  • Over-Flow calls during office when your staff is overwhelmed
  • Answer calls while your staff is in a meeting
  • Answer calls when you are short-handed or your receptionist calls out sick
  • Calls can be routed to the answering service at any time
  • Calls can be routed during bad weather and this will keep your staff safe
  • Small Business Answering Services

We Track What Matters

0M

Calls Annually

0S

AVG Hold Time

0%

Customer Referral Rate

Industries We Serve

Voice Link answers calls for a variety of industries. We know all calls are an opportunity. Never miss another opportunity and let your receptionist answer your calls. Let us help you improve your customer satisfaction by letting us answer your calls so you can have time to do the things you enjoy doing.

Healthcare
Higher Education
Service Providers
Funeral Homes
Legal

When you hire us to answer your calls, you will free up your staff to do other jobs around your office.

Our Virtual Receptionists will become your live virtual receptionist who will take care of your calls and give your customer the personal touch they deserve.

Testimonials

“We have used voice link for more than 17 years as our healthcare answering service and love how technology ensures our calls are never missed!"

Happy Hills Health Center

“Columbus Hospice & Columbus Hospice of Alabama have used Voice Link for more than 17 years as our health care provider answering service. My favorite aspect of Voice Link is the use of technology. The technology ensures that calls are not missed, and further if a question arises as to the content of a call, the calls are recorded for easy access and review. If we have a question or a need, we are able to get immediate, local service, and attentive response.”
 
Donna Morgan
Sr. VP Clinical Operations/COO, Columbus Hospice & Columbus Hospice of Alabama

“Joann Fussell, CFO for Voice Link, my answering service company, is knowledgeable, efficient, and caring. My patients are happy with the service provided by Voice Link. Voice Link is conveniently located close to me in Columbus, Georgia. Joann manages Voice Link in a manner that is welcoming and comforting for my patients. I recommend Joann Fussell and Voice Link without reservation.”
 
Alan Miller, M.D., FAAFP
Family Physician at Miller Family Medicine Clinic, P.C.

Blog

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From HVAC providers to plumbers to electricians to home repair professionals, no matter the industry, we understand that ...
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Voice Link - Answering your customers' needs
Meeting Your Customers’ Needs – Answering The Call After 5:00 And Beyond
Did you know an answering service can take your company’s calls around-the-clock, even when you are closed or ...
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