Let Us Be Your Live Virtual Receptionist

Our team of 100% USA-based virtual receptionists can answer your calls, allowing you to get back to what’s important!

Celebrating 30 Years In Providing The Best In Virtual Receptionist Services

Voice Link Is Here To Answer The Call

When you run a 24/7 business, your calls need to be answered 24/7. But you can’t always be available to answer your phone. That's where Voice Link comes in. Our phone answering service handles your calls for you, so you can focus on what matters most, whether it's getting work done or enjoying time with your family and friends.

“I keep missing calls because I’m too busy to answer the phone.”

“I have thought about hiring a virtual receptionist but I am unsure of the cost.”

“I am missing sales calls because I could not answer when a potential client was calling for more information.”

“Callers keep hanging up because my voicemail picked up.”

“I am overwhelmed with voicemail messages left by clients.”

“I can’t take a weekend trip or spend time with my family without taking calls.”

...If any of this is familiar to you, it may be time

to learn more about virtual receptionist services.

Our Core Services

Voice Link's business answering services take busywork off your plate, while improving your customer service and ensuring you never miss a call. Your incoming calls will be answered by our friendly, resourceful live receptionists. Our services include answering questions from callers, taking messages that can be routed to on-call staff, help with scheduling appointments, and more.

Customer Service Call Center

Order Entry
Service

Live Answering
Service

Secure
Messaging

Get Started in 3 Easy Steps

1

Schedule a
Consultation

Tell us about your business and your phone answering needs.

2

Build a
Tailored Plan

We create a custom plan to meet your needs and desires.

3

Launch
Your Service

Our highly skilled, professional team of operators implements your tailored plan and ensures you don’t miss a call.

Switch and Save with our simple onboarding process

Switch and Save!

Our 30 Years Of Phone Answering Experience Applied To Your Business

At Voice Link, customer service is our number one priority. That means assisting your business the way a team member would. We customize your scripts with your guidance, so our receptionists know all the information they need to make sure every caller gets professional customer support.

Your Voice Link - Woman working on computer

You’re In Good Company

We are real receptionists with affordable solutions.

What Is a Virtual Receptionist?

A virtual receptionist can have the same responsibilities as the receptionist in your office. The virtual receptionist is located in a call center and working remotely and not in your office. The virtual receptionist services are available to your twenty-four hours a day. (24/7/365)

When you use Voice Link’s virtual receptionist services all your calls are answered by a live person who has been professionally trained in phone etiquette. All your calls are answered with your company’s name, the virtual receptionist will follow your protocol by first asking all the questions you asked us to get from each caller. They will then determine, by your protocol, if the caller needs to be transferred to the on-call person or held for when the office staff returns. Our friendly phone agents will answer your calls and follow your script. Our live receptionists are committed to providing the best customer support for your business.

Tasks A Live Virtual Receptionist Can Handle

Scheduling appointments
Providing help desk support
Providing information about your services
Helping callers place an order
Whistleblower Hotline Service
Multiple Call Center locations for redundancy
Answer calls when your office has been closed for bad weather / other emergencies
Hotlines
Text Message to the person on-call

Lessen customer response time because they receive live virtual receptionist help without going to the dreaded voicemail, and they can quickly schedule an appointment without waiting for a callback.

What is an Answering Service?

An answering service is also known as a receptionist service. The receptionist services are also available to you twenty-four hours a day. The answering service team is highly trained to take your calls and follow your protocol. Usually, businesses use an answering service during lunch hours and after hours for emergency calls. Our receptionists are trained to answer every phone call professionally.

Tasks an Answering Service Can Handle

Answering after-hours emergency calls
Dispatching calls to the on-call person
Customer Support
Live Customer Service Specialists
Disaster Recovery answering service
Over-Flow calls during office when your staff is overwhelmed
Answer calls while your staff is in a meeting
Answer calls when you are short-handed or your receptionist calls out sick
Calls can be routed to the answering service at any time
Calls can be routed during bad weather and this will keep your staff safe
Small Business Answering Services
Text Message to the person on-call

We Track What Matters

Calls Annually

AVG Hold Time

Customer Referral Rate

Industries We Serve

Voice Link answer calls for a variety of industries. Improve customer satisfaction by letting us answer your calls so you can have time to do the things you enjoy doing.

Healthcare

Higher Education

Service Providers

Funeral Homes

Legal

Why Choose Voice Link?

Still not sure if you need an answering service to help with your phone calls?

At Voice Link, we understand that every missed call is a missed opportunity. That’s why our virtual receptionist service is designed to help businesses stay connected with their clients while providing a professional and personalized experience. Here’s why Voice Link is the perfect choice for your business:

24/7 Availability: Ensure your business never misses a call no matter the time of day.
Professional and Friendly Service: Our team of highly trained virtual receptionists ensures that every caller receives professional experience, helping you make a good first impression.
Customizable Call Answering: We tailor our services to fit your unique needs. From appointment scheduling to forwarding calls, Voice Link can handle your calls exactly how you want.
Cost Effective: Save on the costs of hiring in-house staff.
Focus on What Matters: Let us handle the calls so you can focus on running your business.

Choose Voice Link to enhance your customer service and keep your business running smoothly—one call at a time.

Testimonials

“Columbus Hospice & Columbus Hospice of Alabama have used Voice Link for more than 17 years as our health care provider answering service. My favorite aspect of Voice Link is the use of technology. The technology ensures that calls are not missed, and further if a question arises as to the content of a call, the calls are recorded for easy access and review. If we have a question or a need, we are able to get immediate, local service, and attentive response.”

Donna M.

“We have used voice link for more than 17 years as our healthcare answering service and love how technology ensures our calls are never missed!"

Happy Hills Health Center

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