Let Us Be Your Live Virtual Receptionist

A virtual receptionist can have the same responsibilities as the receptionist in your office. The virtual receptionist is located in a call center and working remotely and not in your office. The virtual receptionist services are available to your twenty-four hours a day. (24/7/365)

When you use Voice Link’s virtual receptionist services all your calls are answered by a live person who has been professionally trained in phone etiquette. All your calls are answered with your company’s name, the virtual receptionist will follow your protocol by first asking all the questions you asked us to get from each caller. They will then determine, by your protocol, if the caller needs to be transferred to the on-call person or held for when the office staff returns. Our friendly phone agents will answer your calls and follow your script. Our live receptionists are committed to providing the best customer support for your business. 

• Scheduling appointments
• Providing help desk support
• Providing information about your services
• Helping callers place an order
• Whistleblower Hotline Service
• Multiple Call Center locations for redundancy 
• Answer calls when your office has been closed for bad weather / other emergencies
• Hotlines
• Text Message to the person on-call 

Lessen customer response time because they receive live virtual receptionist help without going to the dreaded voicemail, and they can quickly schedule an appointment without waiting for a callback.

Answering service is also a receptionist service. The receptionist services are also available to you twenty-four hours a day. The answering service team is highly trained to take your calls and follow your protocol. Usually, businesses use an answering service during lunch hours and after hours for emergency calls. Our receptionists are trained to answer every phone call professionally.