30 Years of Providing The Best In Virtual Receptionist Services


30 Years of Providing The Best In Virtual Receptionist Services

Saving Businesses Money Since 1989

Since 1989, we have worked to create a team of dedicated customer service representatives. During our 30 years in business, we have seen many changes to both our business and the industry. Check out our company timeline.

  • 1989

    During his time as a doctor, our founder had become increasingly frustrated with the answering services on the market. Not only did he think that the service was unfair, but he was facing another rate increase These frustrations are what led to the creation of Voice Link of Columbus, Inc. The company started with four employees and focused their attention on helping those in the medical profession.

  • 1991

    In 1991, our founder's wife, JoAnn, joined the Voice Link team. Her background in the medical field as well as her experience in accounting, helped the company improve operations. With her guidance, Voice Link expanded the industries they service to plumbers and lawyers. This lead to a significant increase in revenue.

  • 1992

    While voicemail had been used by only a few companies starting in the early 1980s, Voice Link of Columbus offered voicemail to their customers. They were one of the few companies in the US that provided this service and as a result, increased their number of clients.

  • 1995

    With the creation and mainstream acceptance of cell phones, businesses and individuals had access to text, email, and voicemail all in one device. This streamlined operations and allowed customers to get in touch with businesses in a more efficient manner.

  • 1997

    Voice Link’s business had continued to grow since its inception in 1989. In 1997, Voice Link tripled the number of clients they served, and as a result, expanded their staff and internal operations.

  • 1998

    Google was founded and Voice Link was now able to schedule appointments for their clients.

  • 1999

    Voice Link Celebrates its 10-year anniversary.

  • 2000

    Voice Link started taking orders for Catalog companies.

  • 2007

    Voice Link built a new 5660 square foot building.

  • 2009

    Voice Link Celebrates its 20-year anniversary. HIPAA HiTech was signed into law on Feb 17, 2009. This would change how Voice Link communicated to its medical clients.

  • 2010

    Voice Link adopted a new program called MiSecure. This extremely efficient and modern software helped push Voice Link’s service to the next level. The additional support and features were created to cater to the highly complex industries Voice Link worked with.

  • 2011

    Voice Link implemented a new platform through an outside service provider, Amtelco. This platform not only improved call operations but allowed customers to have better control of their service through a portal. Customers could now manage the call and redirect calls in real-time.

  • 2016

    Voice Link’s continued dedication to providing the best in answering and virtual receptionist services led to the implementation of another new software, iTas. iTas is a custom-developed, easy-to-use, consumer-friendly encrypted messaging service. 

  • 2017

    Spending years as an accountant, and over 18 years in the virtual receptionist industry, JoAnn Fussell had an eye for numbers. Her desire to monitor analytics and provide customers with real-time data was the drive to help her develop her private, proprietary dashboard for clients. This “KPI Dashboard” allowed the Voice Link team to better measure their service and call times.

  • 2019

    Voice Link Celebrates its 30 years in business.

Voice Link of Columbus Inc. Has Multiple Service Plans to Fit Your Businesses’ Needs.


why an answering service for electricians is important
How an Answering Service or Virtual Receptionist Can Benefit Your Electrical Service Business
As an electrician, providing exceptional customer service is crucial to the success of your business. Managing customer service ...
Read More
Why Live Answering Service is Important for Utility Companies
Why Live Answering Service is Important for Utility Companies
As technology continues to evolve, reliable communication has become a necessity for businesses in all industries. However, for ...
Read More
Voice Link - Live Answering Service for Small Businesses
Reasons Small Business Should Combine Marketing and Customer Service Strategies
Following statistics released by the U.S. Department of Labor, nearly half of all small- to medium-sized businesses fail ...
Read More