30 Years of Providing The Best In Virtual Receptionist Services
Saving Businesses Money Since 1989
Since 1989, we have worked to create a team of dedicated customer service representatives. During our 30 years in business, we have seen many changes to both our business and the industry. Check out our company timeline.
During his time as a doctor, our founder had become increasingly frustrated with the answering services on the market. Not only did he think that the service was unfair, but he was facing another rate increase These frustrations are what led to the creation of Voice Link of Columbus, Inc. The company started with four employees and focused their attention on helping those in the medical profession.
In 1991, our founder's wife, JoAnn, joined the Voice Link team. Her background in the medical field as well as her experience in accounting, helped the company improve operations. With her guidance, Voice Link expanded the industries they service to plumbers and lawyers. This lead to a significant increase in revenue.
While voicemail had been used by only a few companies starting in the early 1980s, Voice Link of Columbus offered voicemail to their customers. They were one of the few companies in the US that provided this service and as a result, increased their number of clients.
With the creation and mainstream acceptance of cell phones, businesses and individuals had access to text, email, and voicemail all in one device. This streamlined operations and allowed customers to get in touch with businesses in a more efficient manner.
Voice Link’s business had continued to grow since its inception in 1989. In 1997, Voice Link tripled the number of clients they served, and as a result, expanded their staff and internal operations.
Google was founded and Voice Link was now able to schedule appointments for their clients.
Voice Link Celebrates its 10-year anniversary.
Voice Link started taking orders for Catalog companies.
Voice Link built a new 5660 square foot building.
Voice Link Celebrates its 20-year anniversary. HIPAA HiTech was signed into law on Feb 17, 2009. This would change how Voice Link communicated to its medical clients.
Voice Link adopted a new program called MiSecure. This extremely efficient and modern software helped push Voice Link’s service to the next level. The additional support and features were created to cater to the highly complex industries Voice Link worked with.
Voice Link implemented a new platform through an outside service provider, Amtelco. This platform not only improved call operations but allowed customers to have better control of their service through a portal. Customers could now manage the call and redirect calls in real-time.
Voice Link’s continued dedication to providing the best in answering and virtual receptionist services led to the implementation of another new software, iTas. iTas is a custom-developed, easy-to-use, consumer-friendly encrypted messaging service.
Spending years as an accountant, and over 18 years in the virtual receptionist industry, JoAnn Fussell had an eye for numbers. Her desire to monitor analytics and provide customers with real-time data was the drive to help her develop her private, proprietary dashboard for clients. This “KPI Dashboard” allowed the Voice Link team to better measure their service and call times.
Voice Link Celebrates its 30 years in business.