SUPPLEMENTAL TERMS AND CONDITIONS OF SERVICE

The following information supplements your Service Agreement with Voice Link of Columbus, (the “Company”) and is provided so that you (the Subscriber) can better understand the terms and conditions of our service.  To the extent that the Terms and Conditions of the Service Agreement differ from those contained below, the Terms and Conditions of the Service Agreement shall prevail.

 

BILLING AND PAYMENTS TERMS

All statements/invoices include the upcoming base charges and will reflect the past billing period’s charges in excess of the service agreement allotments.  Payments are due upon receipt and are considered past due and delinquent after the date indicated on the front of the statement/invoice; and as such are subject to a 5% late fee or $10, whichever is more, on any remaining balance from previous statements/invoices.  We reserve the right to interrupt service for nonpayment and to charge a reconnect fee of $35.00.  An additional deposit may also be required.  All returned checks are subject to a $25.00 fee.  All billing should be examined upon receipt.  Any objections to the accuracy of the bill must be communicated to us within 14 calendar days.  If we do not hear from you within 14 calendar days, we will consider the bill accurate and will not consider further objections.

 

BILLING PRACTICES

The Subscriber is billed for all basic fees and services in advance. Any overcalls (Calls in excess of the unit allowance), additional minutes (time in excess of the time allowance included in the basic fee), or extra charges incurred since the last billing date are billed in arrears.  The Subscriber shall reimburse the Company for telephone and SMS text message expenses incurred in calls and SMS text messages placed to points outside the United States on its behalf. If the Subscriber is being billed in whole or in part for live operator service and/or voicemail service on a time basis, then ”time basis” as used herein for live operator service means operator call processing time for each call and voicemail service means telephone connect time for each call.   The Subscriber will be billed for script changes and On Call changes when applicable at a rate of $96.00 per hour, billed in 6-minute increments.  Payments received after the current billing date will be posted on the next statement/invoice. Any inquiries pertaining to the statement/invoice must be made within 14 calendar days of the statement/invoice date. Charges are due and payable at the company's main office in Columbus, Georgia, or through our website upon receipt.

 

NONPAYMENT POLICY

Charges are due and payable at the company's main office in Columbus, Georgia, or through our website upon receipt. 

After the date indicated on the front of the statement/invoice, the company will levy a late charge which reflects the extra expense involved in collecting the charges due.  In the event of nonpayment, the company may, without limiting itself, withhold messages, interrupt or terminate service without notice.  Such interruption of service does not relieve the Subscriber of any accrued charges.  The Subscriber shall be liable for all collection fees, including interest on all unpaid amounts at the lesser of eighteen (18%) or the highest rate permitted by law, attorney’s fees, and other costs incurred in the collection of monies due to the Company

 

TERMINATION NOTICE

The Company will continue providing the Subscriber with these services listed on the front of the invoice until canceled in writing by either party. Cancellation shall be effective 30 days after the written notice of cancellation is received. There will be no refunds or credits for portions of a billing cycle or unused service.

 

DISCLAIMER LIABILITY

THE COMPANY CAN NOT AND DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY DAMAGES CONSEQUENTIAL OR OTHERWISE, RESULTING FROM ANY FAILURE TO RECEIVE OR DELIVER MESSAGES. EVEN WHERE SUCH A FAILURE IS A RESULT OF THE COMPANY'S NEGLIGENCE, MISCONDUCT, ERROR OR OMISSION. THE COMPANY'S LIABILITY SHALL IN NO EVENT EXCEED AN AMOUNT EQUAL TO THE CHARGES PAYABLE BY THE SUBSCRIBER FOR THE DAYS ON WHICH SUCH ACT OR OMISSION OCCURRED. ACCORDINGLY, YOU AND YOUR INSURER SHOULD BE AWARE THAT THIS EXPRESS DISCLAIMER OF YOUR LIABILITY IS INTEGRAL TO YOUR RELATIONSHIP WITH THE COMPANY.

 

The Subscriber will protect, indemnify, and hold the Company harmless from any claim or liability that may be asserted by anyone else, including your insurer, in the event of loss, injury, or damage to property or persons sought to be protected by this service, even if such loss, injury or damage results in or is claimed to have resulted from the Company's negligence, misconduct, error or omission.

 

ACCEPTANCE OF SUPPLEMENTAL TERMS AND CONDITIONS

Unless you notify us in writing, your continued use of our services will constitute your acceptance of the Service Agreement, these Supplemental Terms, and Conditions, and the amounts and charges stated on the invoice.