Answering Service Blog

As an electrician, providing exceptional customer service is crucial to the success of your business. Managing customer service can be an overwhelming task for any business. The responsibility of customer service can become too much to handle. This includes fielding phone calls, responding to customer inquiries, and providing efficient service. Businesses must respond quickly to…

As technology continues to evolve, reliable communication has become a necessity for businesses in all industries. However, for utility companies, communication is not just a matter of convenience, it is critical to their day-to-day operations. Reliable communication is essential for utility companies. This blog post will explore how Voice Link’s solutions can help them meet…

We all get excited when a phone call rings at our business. If you’re getting calls in, it means there’s business being done. If customers are kept waiting for a long time, those little calls might not be coming in for long.  While the dangers may not be apparent, leaving customers on the line for…

Many businesses are constantly trying to figure out ways to save money, and one of the ways they should consider is by getting a live answering service. At first thought, this type of service may seem expensive, but this isn’t the case. Here’s how live answering services save businesses money.  First, businesses can save money…

It’s impossible and unrealistic for one person to be capable of doing absolutely everything and controlling all elements of their small business. By delegating daily administrative and operational tasks to someone else, you’ll instantly see the benefit of having more time to focus on your business. When it’s time to elevate your business, that usually…

Many businesses, small and large, make the mistake of not employing the help of a live answering service. When a customer reaches out to the company, they often get referred to voicemail without any interaction from a human receptionist. This may not seem like a problem, but it has a negative impact on a consumer’s…

Small business owners often put in long hours during the day because they often do not have the resources to hire a big staff to handle each aspect of their business. They end up doing everything themselves, including answering business calls. Their voicemail box is overwhelmed with messages. If they do not respond to their…

For many business owners, the idea of an answering service may seem like a concept that has very little relevance in today’s hyper-competitive business environment. The widespread use of mobile devices that feature voice messaging functionality – and the widespread use of text messaging as a tool would lead one to believe that an answering…

Every business has one goal in mind, to maximize profits. It can be very difficult to maximize profits when faced with increasing supply costs, a decrease in consumer spending, and other issues businesses have to face regularly. This leads businesses to have to look to minimize expenses. After all, you can increase profits by either…