Posts by JoAnn Fussell

Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic, in the post-COVID world, small businesses are still taking advantage of those cost-effective virtual tools over face-to-face and physical workspaces and people resources, including virtual receptionists. As more and more offices move permanently to remote workspaces, the need for…

Maybe you’ve considered hiring a virtual receptionist to help make sure your business never misses a call. But don’t just think about the cost of hiring a virtual receptionist; think about how much money they can save you. Here are 4 ways they can help increase your business’s bottom line.      A Virtual Receptionist Means…

The call center industry has become one of the biggest and fastest-growing industries in the market today. More and more businesses are relying on call center services to help with their processes, services, and even products. According to a study conducted last 2020, there is an estimated $200 billion in current overall call center marketplace…

If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…

Better, more personalized customer service comes from smaller businesses compared to bigger ones—at least that’s how 80% of American consumers feel. According to an American Express survey, consumers believe that smaller businesses place a greater emphasis on customer service and believe that smaller businesses value their purchases and their loyalty more than big businesses. That…

  Running a funeral home is a delicate business. And, hiring a funeral home answering service not only offers many benefits for funeral home directors, but it’s also a great way to better serve your clients more efficiently.  A funeral answering service can field your calls 24 hours a day, 7 days a week, 365…

We’ll back that answer up in this post, and we’ll also discuss the features customers would expect in the best answering service for landscapers.  But first, let’s see what an actual landscaper had to say on the subject. From an online Q&A at Turf Magazine: An answering service is way better than voice mail. Half…

With wintry weather conditions moving in, as well as an increase in coronavirus cases across the country, businesses and organizations are considering shutting down to keep employees and customers safe. There’s never been a better time for a live answering service to ensure your business phones aren’t going unanswered. Voice Link’s live 24/7 virtual receptionists…

Great customer service is vital for the success of any business. But, customer service often includes answering phones, which can take a toll on your employees, especially if they are juggling other important tasks. And, when your customer service team becomes overwhelmed by answering phones, your customer service suffers.  But, there is a solution! Hire…

We’re going to answer that question. But, if you’re in the plumbing business, we’re going to need your help.  Plumbing companies understand the need for customer-facing communications solutions.  At Voice Link of Columbus, we have the technology and solutions that plumbing companies need. We just need you to help us build the perfect solution for…