Posts by JoAnn Fussell

Great customer service is vital for the success of any business. But, customer service often includes answering phones, which can take a toll on your employees, especially if they are juggling other important tasks. And, when your customer service team becomes overwhelmed by answering phones, your customer service suffers.  But, there is a solution! Hire…

We’re going to answer that question. But, if you’re in the plumbing business, we’re going to need your help.  Plumbing companies understand the need for customer-facing communications solutions.  At Voice Link of Columbus, we have the technology and solutions that plumbing companies need. We just need you to help us build the perfect solution for…

Are you having trouble deciding between answering service companies? While there may be many answering service companies out there to choose from, answering services are not a one-size-fits-all solution.  So Many Calls, Not Enough Staff Your business is booming, and your phones are ringing off the hook! While this is amazing, the receptionists you’ve hired…

Running your business presents plenty of challenges and rewards, but making sure you are staying on top of everything can be overwhelming. In addition to making service calls and managing your team, the daily administrative chores and tasks also need to be addressed. The main point of contact in your business is probably your phone.…

We understand the unique communication strategies companies with a remote workforce face, especially when it comes to routing calls and relaying messages. With many of today’s offices without a full-time receptionist, Voice Link’s virtual office reception services can provide a centralized answering service solution to help eliminate the customer frustrations and workplace inefficiencies that can…

When you’re in the market to hire an answering service, there are multiple factors to consider. Quality, professionalism, and the services that are being offered are merely a few. Of course, the answering service cost also plays a major role in your ultimate decision. Answering services can offer several different styles and tiers of pricing,…

So, what exactly are the benefits of an answering service for small business owners? We’re going to cover that in detail, but first, let’s take a quick look at the small and mid-sized business ecosystem. According to online E-commerce business incubator Oberlo (Shopify): With so many small businesses in the U.S., it’s no surprise that…

That’s a great question. Healthcare professionals understand the need for human and technology-based communications platforms.  But what about cost and compliance issues? After all, the healthcare space is heavily regulated and has special requirements, right? Right. And at Voice Link of Columbus, we have the technology and solutions that healthcare professionals need. Medical practices, clinics,…

If you are looking for a way to boost your business’s sales numbers, a good place to start is with the missed opportunities from missed phone calls. Whether you or your staff are out in the field, or you’re busy assisting another client, every time a call goes unanswered and rolls over to voicemail, there…

No caller wants to go to voicemail, and no business owner wants to miss a call. Statistics show that the majority of callers hang up if a call is answered by voicemail. The solution to the disconnect is simple: a live receptionist service that offers so much more than just picking up the phone. With…