Posts by JoAnn Fussell

If you are looking for a way to boost your business’s sales numbers, a good place to start is with the missed opportunities from missed phone calls. Whether you or your staff are out in the field, or you’re busy assisting another client, every time a call goes unanswered and rolls over to voicemail, there…

No caller wants to go to voicemail, and no business owner wants to miss a call. Statistics show that the majority of callers hang up if a call is answered by voicemail. The solution to the disconnect is simple: a live receptionist service that offers so much more than just picking up the phone. With…

With summer being the busiest time of year for HVAC businesses, we understand how challenging it can be managing techs and dispatchers, juggling a flurry of emergencies, and scheduling new clients—that is if they can get you on the phone. Don’t miss out on increased revenue opportunities because you can’t answer the phone. Consider an…

At a time when many small businesses are experiencing a growth trend, it comes as no surprise that everyone on your team is probably wearing lots of hats. A live answering service could be just the solution your busy office needs so your team can focus on their most important objectives and your customers—or potential…

Owning and growing a business is far from easy, and while “too much business is a good problem to have”, it’s still a problem. Hiring an answering service is an inexpensive and hassle-free solution for businesses that range from contractors to physicians. On the Line and On the Ball An answering service never sleeps –…

Running a small to medium-sized business requires a great deal of time and effort – and there never seems to be enough hours in the day to get everything done – like returning voicemails and following up on appointment requests. That’s why a live telephone answering service like Voice Link is the perfect answer. Our…

An answering service is a cost-effective, simple, and reliable solution for meeting your customer service needs—no matter the size or nature of your business. Companies that invest in improving their customer’s experience have seen, on average, a 33% improvement in customer satisfaction. If you’ve never worked with an answering service before, you might not know…

There are so many benefits of hiring a virtual receptionist to manage your office phones or call center. Here are five benefits of hiring a virtual receptionist we think you’ll love.    Hiring a virtual receptionist is a cost-effective way to manage your phones. When you hire a virtual receptionist, it saves your company from…

In today’s world, people expect their needs to be taken care of ASAP. And, that includes customer service. But, small businesses often don’t have the manpower to be available for their customers 24/7/365. And, with summer coming up, small business employees will most likely be needing time off for vacations or wanting to spend some…

Running a funeral home is a delicate line of work, and you and your staff must do everything you can to address the needs of your grieving clients.    Voice Link offers funeral answering services for funeral homes, so you can focus on what’s important: helping grieving families say goodbye to their loved ones.    …