Posts by JoAnn Fussell
Five Small Business Voicemail Greeting Examples You Can Use Right Now
The first contact for new customers with your business is often voicemail. It may even be the first impression a new customer gets of your business – and as usual, you want to make sure that you make a good first impression! A professional and clear voicemail greeting ensures that callers feel valued and important,…
Read MoreReasons Small Business Should Combine Marketing and Customer Service Strategies
Following statistics released by the U.S. Department of Labor, nearly half of all small- to medium-sized businesses fail within 5 years. With the odds that things go your way literally being a coin flip, it is integral that you have a marketing edge to distinguish yourself from the competition. The issue is that with 91%…
Read MoreEliminating Hold Times to Improve Customer Service Satisfaction
We all get excited when a phone call rings at our business. If you’re getting calls in, it means there’s business being done. If customers are kept waiting for a long time, those little calls might not be coming in for long. While the dangers may not be apparent, leaving customers on the line for…
Read MoreHow Live Answering Services Actually Save Businesses Money
Many businesses are constantly trying to figure out ways to save money, and one of the ways they should consider is by getting a live answering service. At first thought, this type of service may seem expensive, but this isn’t the case. Here’s how live answering services save businesses money. First, businesses can save money…
Read More3 Signs It’s Time to Hire a Virtual Receptionist for Your Small Business
It’s impossible and unrealistic for one person to be capable of doing absolutely everything and controlling all elements of their small business. By delegating daily administrative and operational tasks to someone else, you’ll instantly see the benefit of having more time to focus on your business. When it’s time to elevate your business, that usually…
Read MoreVoicemail Doesn’t Cut It: Here’s Why Professionals Choose A Live Answering Service
Many businesses, small and large, make the mistake of not employing the help of a live answering service. When a customer reaches out to the company, they often get referred to voicemail without any interaction from a human receptionist. This may not seem like a problem, but it has a negative impact on a consumer’s…
Read MoreA Virtual Receptionist Can Help You Achieve Work/Life Balance
Small business owners often put in long hours during the day because they often do not have the resources to hire a big staff to handle each aspect of their business. They end up doing everything themselves, including answering business calls. Their voicemail box is overwhelmed with messages. If they do not respond to their…
Read MoreThe Many Business Advantages Of An Answering Service
For many business owners, the idea of an answering service may seem like a concept that has very little relevance in today’s hyper-competitive business environment. The widespread use of mobile devices that feature voice messaging functionality – and the widespread use of text messaging as a tool would lead one to believe that an answering…
Read MoreFive Easy Ways to Benefit By Hiring A Virtual Receptionist
Every business has one goal in mind, to maximize profits. It can be very difficult to maximize profits when faced with increasing supply costs, a decrease in consumer spending, and other issues businesses have to face regularly. This leads businesses to have to look to minimize expenses. After all, you can increase profits by either…
Read More5 Signs That It’s Definitely Time to Hire a Virtual Assistant
Congratulations, your business is growing! But you’re starting to get overwhelmed with nuisance and general information calls at all hours of the day. Your administrative assistant spends all their time answering the phone instead of taking care of your clients and assisting you. And you’re missing many of the really important calls. Does any of…
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