Medical Answering Service and HIPAA Compliance

Healthcare virtual receptionist

The COVID-19 pandemic put extreme stress on not only the medical office as a workplace but also increased the number of patients calling in looking for answers. As variants of the virus continue to evolve, and vaccinations and boosters are developed to keep up, the questions continue. Having an after-hours medical call answering service is…

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Live Answering Services for Education Institutions

Live Answering Services for Education Institutions

It’s the start of the new school year at colleges and universities, and that means more phone calls. Students will have questions about dorm assignments, enrollment status, tuition assistance, and schedule changes. Voice Link of Columbus can help your team answer the phone. With students and parents anxious to get answers, they’re not happy if…

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How Virtual Receptionists Can Help Businesses Post-COVID

Woman in headset communicating with customers of call center

Just as Zoom, Google Meets, and other virtual meeting spaces helped businesses get through the pandemic, in the post-COVID world, small businesses are still taking advantage of those cost-effective virtual tools over face-to-face and physical workspaces and people resources, including virtual receptionists. As more and more offices move permanently to remote workspaces, the need for…

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4 Ways Virtual Receptionists Can Save You Money

Woman at call center with saving money concept

Maybe you’ve considered hiring a virtual receptionist to help make sure your business never misses a call. But don’t just think about the cost of hiring a virtual receptionist; think about how much money they can save you. Here are 4 ways they can help increase your business’s bottom line.      A Virtual Receptionist Means…

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Phone Answering Services for Small Businesses

VoiceLink-Small-Business

If you are a small business owner, you’re already wearing multiple hats. You’re doing it all from sales rep, customer service, office manager, marketer, and tech support. Even answering your phones—when you can. But when you can’t, you could be missing opportunities to grow your business. An answering service for small businesses could be the…

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How Live Receptionist Services Can Make Small Businesses Look Like A Big Deal

Woman smiling with headset on her head

Better, more personalized customer service comes from smaller businesses compared to bigger ones—at least that’s how 80% of American consumers feel. According to an American Express survey, consumers believe that smaller businesses place a greater emphasis on customer service and believe that smaller businesses value their purchases and their loyalty more than big businesses. That…

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Is It Time To Gather More Information About Live Answering Services?

Voice Link Hero Gather More Information About Live Answering Services

With wintry weather conditions moving in, as well as an increase in coronavirus cases across the country, businesses and organizations are considering shutting down to keep employees and customers safe. There’s never been a better time for a live answering service to ensure your business phones aren’t going unanswered. Voice Link’s live 24/7 virtual receptionists…

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