As Summer heats, Answering Service helps HVAC Techs

In the summer, HVAC workers sweat a lot while working on heating, ventilation, and air conditioning systems. The sweat is not just from broken air conditioning, however; from long days and a fast pace that is common during this time of year. By now, customers have long stored their winter coats and are relying on air conditioning to stay comfortable at work and home.

But when HVAC systems aren’t functioning properly, they want relief and they want it quickly. When people call an HVAC company, they want to talk to someone immediately, 24 hours a day. They also want to know when a technician can come for after-hours service.

If someone receives a voicemail, leaving a message can make them feel more anxious. They are unsure of when they will hear or receive the message. As time goes by, the temperature in their office or home increases. They then move on to the next HVAC company on the list.

The HVAC industry is very competitive. It can be difficult to respond to every call, especially when technicians are busy or it’s after hours. Many HVAC companies have limited staff and resources, so they often rely on voicemail.

A better solution is available that gives customers peace of mind. It also helps HVAC technicians and staff stay focused on their tasks and is more cost-effective to have answering service answer calls.

HVAC companies can use live answering services to ensure they never miss a call or business opportunity and provide high quality service to their customers. Receptionists at a call answering service understand HVAC professionals’ challenges and provide polite, 24/7 customer support. Live answering service receptionists can:

• Answer all incoming calls
• Dispatch technicians
• Schedule appointments
• Deliver messages by the preferred method: text, voice, email, pager, etc.
• Distinguish between urgent and non-urgent calls
• Boost revenue growth and profits
• Act as an extension of the business to reduce the need for additional staff
• Improves Customer experiences
• Handle inbou
• nd calls
• Answer phone number during regular business hours and after hours

When customers call an HVAC small business, they expect to speak to a live person day or night who can address their concerns and schedule appointments. This level of availability is crucial in the HVAC industry, as emergencies can arise at any time, and customers need immediate assistance. 

In addition to speaking to a live person, customers also want to know when a technician can come for after-hours service. This requires efficient communication between the phone answering service and the HVAC business to ensure that appointments are scheduled promptly and accurately. 

How a phone answering service works with an HVAC business can vary depending on the unique needs and preferences of the business. Some HVAC companies may prefer to have the phone answering service handle all incoming calls, while others may only want after-hours calls to be directed to the service. 

Overall, the key is for the telephone answering service to seamlessly integrate with the HVAC business, providing excellent customer service and ensuring call handling appointments are scheduled promptly. The phone answering service and HVAC business can work together to improve customer satisfaction around the clock.

The answering solution can handle rollover calls when the technician is on a job or another call and can’t answer the incoming call.

They expect when calling someone will answer the phone call and expect to speak to a live person when they call an HVAC business. They also want to know when a technician can come for after-hours service. 

Receptionists at answering services can help schedule appointments and reminders according to the business owner’s preferences to ensure appointments run smoothly. It’s just one more layer of service that helps HVAC technicians and their customers keep their cool. Voice Link of Columbus, Inc. offers live phone answering services to help you manage your HVAC business needs efficiently. Our services are available 24/7, 365 days a year, to improve customer communications during peak hours and after-hours. We offer plans on a monthly basis, for businesses of all sizes and in all industries. Request information online or call us at 800-262-2799 for a free consultation.