Business is booming, and your phones are ringing off the hook. You wouldn’t complain. However, there does seem to be a problem. The two receptionists you’ve hired to organize office records, fax documents, respond to emails, bill insurance companies, AND answer the phones are only doing one thing: answering the phones. While booking appointments are certainly important to growing your business, everything else is important too. You need another set of hands, but after crunching some numbers, you decided that hiring a new receptionist just to answer calls is not a wise use of resources.
Hiring an answering service will not only lighten the load on your team, it will improve your customer service overall. With so many answering services out there, the real question is, how do you know which one to choose?
In this five-point checklist, we’ll answer these questions and explore the most important qualities every answering service should have to help you narrow down your options and decide which answering service is right for you.
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