Posts by JoAnn Fussell

Considering an answering service for your business, but aren’t sure if the volume of calls warrants a commitment to a prescribed monthly plan? Small but busy businesses may struggle to answer their incoming calls but think a virtual answering service is out of their budget. A pay-as-you-go pricing model may be the solution. Voice Link’s…

The Voice Link team understands how important it is to spend time with loved ones. That’s why we can cover your phones 24/7/365, so you can take some extra time and spend it with the people you hold nearest and dearest.    And, with Valentine’s Day right around the corner, it’s the perfect time to…

Power outages, ice- and snow-covered roads, and dangerous temperatures can greatly impact your business operations during the winter months. Is your business prepared to deal with these unique weather challenges? With Voice Link’s live answering, customer service call center, order entry, and secure messaging services, we can help you avoid the disruptions and downtime associated…

Is “I’m never going to miss another opportunity” on your business’s New Year’s Resolution list for 2021? But if your busy schedule has you missing phone calls, it can mean just that. As we turn the page on 2020 and plan for a fresh start in 2021, there is no better time for businesses and…

‘Tis the season for those spectacular light shows, two-story Christmas trees, warm and toasty heat piping through the vents, and the soon-to-be unwrapped electronic gadgets and appliances that put us all in good spirits. It’s no wonder U.S. holiday lights use up more electricity than some countries do in an entire year! But everything plugged…

As coronavirus cases trend upward across the country, this second surge of the pandemic has many state leaders considering reinstating stay at home orders and shutdown restrictions. With the uncertainty of another shutdown, is your business prepared to answer your incoming calls? Voice Link can help! Our live answering services will make sure you are…

As the holiday season approaches, many businesses see a slowing down period with the opportunity to take a step back and enjoy the season. For other businesses, this time of year is their busiest, with increased customer demands and call volume, making the holidays a stressful balancing act between taking care of business and spending…

A common misconception of hiring an answering service to help with your business’s phone calls is that this type of service will break your company’s budget. But, that simply isn’t true.    Let’s take a look at the typical costs of installing and utilizing a phone system for your business and the different kinds of…

Maybe you never intended for your janitorial service to operate 24/7, but COVID-19 upended many business models, and as the heroes of our economy right now—keeping businesses safe and clean so they can reopen and remain open—you have probably found yourself and your employees working around the clock. Now, more than ever, janitorial service providers…