Colleges and Universities
Transform Campus Communication With Receptionists
In today’s fast-paced world, effective communication plays a pivotal role in the success of organizations, particularly in higher education institutions. The ability to communicate efficiently and seamlessly is of utmost importance for colleges and universities. In higher education, communication includes sharing information, exchanging ideas, and building relationships between students, parents, faculty, and staff. It serves…
Read MoreHow Virtual Receptionists Help Colleges Beyond Answering Calls
Several years ago a college administrator turned to Voice Link of Columbus, Inc., because the administrative staff was failing to keep up with calls within a reasonable timeframe. In fact, the average hold time for callers had reached 45 minutes! While the administrative staff knew this was unacceptable, it’s also understandable how calls were getting…
Read MoreSmart Answering Service Solutions For Colleges & Universities
This time of the year has college administrators hopping. Countless applications are being processed and acceptance or rejection letters are being sent to expectant high school freshmen. Phone lines are flooded with expectant students or their parents who are calling to ask questions or check on their application status. The administrative teams are often overwhelmed…
Read MoreThe 5 Most-Read Answering Service Resources For Colleges & Universities
Colleges and universities are increasingly turning to live answering services for higher education in order to better communicate with students and run their campuses more efficiently. Here are five posts that best describe the many ways answering services partner with colleges and universities: Quick Call Response “Can you hold, please?” is already enough of a…
Read MoreHow One College Reduced Callers’ Hold Time From 45 Minutes To 11 Seconds
“Can you hold, please?” is already enough of a detested call answering response, but what if it meant you could be on hold for 45 minutes? How much would your blood be boiling by the time someone came back on the line, and what would you think about the business or institution that was mismanaging…
Read MoreWhy Every Bursar’s Office Should Have An Answering Service
The word bursar comes from the Latin word bursarius, meaning “purse-bearer.” You could also say the bursar holds the purse strings at a college or university, which comes with a great deal of responsibility. From managing the financial books, sending bills to students and their families, and receiving payments, bursars are tasked with making the…
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