How Virtual Receptionists Help Colleges Beyond Answering Calls

Several years ago a college administrator turned to Voice Link of Columbus, Inc., because the administrative staff was failing to keep up with calls within a reasonable timeframe. In fact, the average hold time for callers had reached 45 minutes! While the administrative staff knew this was unacceptable, it’s also understandable how calls were getting…

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Smart Answering Service Solutions For Colleges & Universities

This time of the year has college administrators hopping. Countless applications are being processed and acceptance or rejection letters are being sent to expectant high school freshmen. Phone lines are flooded with expectant students or their parents who are calling to ask questions or check on their application status. The administrative teams are often overwhelmed…

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The 5 Most-Read Answering Service Resources For Colleges & Universities

Colleges and universities are increasingly turning to live answering services in order to better communicate with students and run their campuses more efficiently. Here are five posts that best describe the many ways answering services partner with colleges and universities: Quick Call Response “Can you hold, please?” is already enough of a detested call answering…

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Why Every Bursar’s Office Should Have An Answering Service

The word bursar comes from the Latin word bursarius, meaning “purse-bearer.” You could also say the bursar holds the purse strings at a college or university, which comes with a great deal of responsibility. From managing the financial books, sending bills to students and their families, and receiving payments, bursars are tasked with making the…

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