Benefits Of Hiring An HVAC Answering Service

Benefits Of Hiring An HVAC Answering Service

Search the phrase “answering service for HVAC company.” You will find many companies offering HVAC answering services. They all want to win your business. But, what you won’t find is information on the different benefits of hiring an HVAC answering service. 

So, we decided to dedicate this post to discussing all the fantastic benefits an answering service for an HVAC company offers. 

5 Benefits of an HVAC Answering Service

1. You won’t miss any more calls. 

Hire a live HVAC answering service, such as Voice Link of Columbus. This service provides live virtual receptionists who answer your calls when you’re not unavailable. A live answering service for HVAC businesses ensures your phones are always covered. This can be used 24/7/365, on holidays, on weekends, or whenever your phones are tied up. 

2. We can tackle a wide variety of tasks on your behalf. 

A live answering service for HVAC businesses can take other tasks off of your and your staff’s already full plates. At Voice Link, your calls are answered by our live answering receptionists who will act as your business’s front desk. 

We can also: 

  • Filter emergency and non-emergency calls
  • Appointment Scheduling
  • Make appointment reminders and confirmation calls
  • Dispatch technicians

3. Live HVAC answering service receptionists can route calls to the proper channels.

Hire a call answering service, such as Voice Link, for your HVAC company. Our staff can ensure that your calls reach the appropriate destination. 

Our team is trained in handling calls. They can identify which are urgent and route them to the right person. Non-urgent calls are handled in the usual way.

4. A live answering service can help your bottom line. 

A phone answering service can benefit your HVAC company in a few ways. We can cover phone calls and other admin tasks. 

Moreover, it can help boost your revenue. Answering services, such as Voice Link of Columbus, act as an extension of your business. They can help with various tasks, reducing the need for extra staff. This can save you a full salary plus benefits. 

The cost of hiring and maintaining an in-house administrative or receptionist employee includes salary, benefits, and a 401K contribution. By outsourcing these roles, you could save up to $30,000 a year. 

This could be a great benefit for businesses, particularly small ones which may not have the funds to hire staff. Cost savings could be significant. In-house staff would not need to be employed. 

Outsourcing administrative and receptionist duties can be beneficial. It allows employees to focus on their primary job responsibilities. It also gives access to specialized skills which may not be available in-house.

Answering services can prevent calls from going to voicemail. This is important since 80% of callers sent to voicemail do not leave messages. Therefore, hiring an answering service ensures you won’t miss potential revenue opportunities. 

5. An answering service can improve your customer service.

Good customer service is imperative for your business’s success. A majority of Americans have refused to patronize a business after a negative customer service encounter.

When customers are happy with your services, including the way your business calls are answered, they will keep hiring you. They will also refer your HVAC business to friends and family, which will help you to get more customers.

An answering service can make your customer service better. It does this by decreasing how long customers have to wait for a response. Long hold times are also eliminated. Furthermore, customers can always talk to a real person, 24 hours a day, 7 days a week, all year round. 

Voice Link of Columbus, Inc. provides live answering services for HVAC companies of all shapes and sizes. Request information online, give us a call at (866) 758-5628 for a free consultation, or find your plan today!