Medical answering service
Is It Ok For Virtual Receptionists To Text Physicians Patient Information?
If you work in the healthcare industry, you already know how crucial it is to protect your patients’ health information (PHI) in compliance with HIPAA regulations. Your practice can be fined up to $1.5 million for unprotected PHI, even if the breach is accidental or unintentional. For this reason, texting to mobile devices has become…
Read More3 Surprising Tasks Virtual Receptionists Can Do For Medical Providers
The benefits of working with virtual receptionists at a live answering service are numerous for healthcare and medical providers. Some medical providers think that virtual receptionists simply answer calls and take messages. While this is a core service they provide, virtual receptionists can help healthcare practices operate efficiently in many other ways. Here are just…
Read MoreTop 4 Mistakes Doctors Make When Choosing A Virtual Receptionist
How your patients’ calls to your practice are handled is their first indication of whether you’re there for them regardless of the time of day or night, or you’re not. This is true whether they’re calling to schedule an appointment, ask for advice, or are having an urgent health issue. In order to ensure that…
Read More4 Ways A Live Answering Service Increases Patient Loyalty
Healthcare is a competitive field, and patient loyalty is harder to earn than ever today. Patients are aware they have many choices to go elsewhere if they’re not getting the care and attention they deserve. With every interaction, from calling a medical provider to make an appointment to coming in for treatment, patients are evaluating…
Read MoreWhich Types Of Medical Practices Benefit From Virtual Receptionists?
The last thing anyone wants to hear when they call a healthcare provider’s office with an urgent medical question is “please hold.” However, due to the inherently busy nature of medical practices that’s all too often what callers do hear, regardless of the size and nature of the practice. Solo practitioners struggle to keep up…
Read MoreHow a Live Answering Services Help Home Care Agencies Deliver Better Care
The demand for home health care services continues to rise as the U.S. aging population grows. Over the past five years, the home care industry has grown by 3.4% to reach $93 billion in revenue in 2018. Among Americans over the age of 65, almost 70 percent will require long-term care, either in a facility…
Read More3 Ways Phone Calls Can Make Your Medical Practice Sink Or Swim
The receptionist who answers your phones creates the caller’s first impression of your practice, particularly if that caller is a potential new patient and hasn’t interacted with your staff before. But think about how often the receptionist is busy attending to patients checking in for appointments, or by other callers, or other staff members. Medical…
Read MoreWhat Is It Like To Work With Voice Link? Our Customers Speak For Us!
When you work in the customer service industry, the purpose of everything you do is to make sure your clients look on top of their game. In our case, that means answering their calls promptly and professionally and assisting with scheduling appointments, taking orders, or managing CRM, among other tasks. In short, our customer service…
Read MoreHow Overflow Call Answering Can Help Healthcare Practices
Walk-in urgent care clinics and other smaller medical practices are growing in popularity and filling the gaps left by more traditional hospitals. These healthcare clinics often have just enough staff to attend to patients and essential administrative tasks, including phone calls. But when the calls are coming in faster than a receptionist can answer them,…
Read MoreHow Answering Services Help Physicians Stay HIPAA Compliant In An Online World
In 2016, a cardiology group comprised of five physicians paid a $100,000 HIPAA settlement due to their use of an online calendar. By posting clinical and surgical appointments for patients on an Internet-based calendar that was accessible to the public, the practice was found in violation of basic HIPAA requirements meant to safeguard patient information…
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