3 Ways Phone Calls Can Make Your Medical Practice Sink Or Swim

The receptionist who answers your phones creates the caller’s first impression of your practice, particularly if that caller is a potential new patient and hasn’t interacted with your staff before. But think about how often the receptionist is busy attending to patients checking in for appointments, or by other callers, or other staff members. Medical…

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What Is It Like To Work With Voice Link? Our Customers Speak For Us!

When you work in the customer service industry, the purpose of everything you do is to make sure your clients look on top of their game. In our case, that means answering their calls promptly and professionally and assisting with scheduling appointments, taking orders, or managing CRM, among other tasks. In short, our customer service…

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How Overflow Call Answering Can Help Healthcare Practices

Walk-in urgent care clinics and other smaller medical practices are growing in popularity and filling the gaps left by more traditional hospitals. These healthcare clinics often have just enough staff to attend to patients and essential administrative tasks, including phone calls. But when the calls are coming in faster than a receptionist can answer them,…

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Is It A HIPAA Violation If Physicians Text Patient Information?

Texting work information to mobile devices is commonplace across all industries, but it’s a serious concern for those in the healthcare industry. Lost or stolen mobile devices containing unsecured patient health information (PHI) is a violation of HIPAA regulations. The purpose of HIPAA is to protect a patient’s private information, and any practitioner that violates…

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4 Features Medical Answering Services Absolutely Must Have

Many people believe that the benefit of having a medical answering service is just to have after-hours calls answered in case of an emergency. However, in this day and age, the benefits and responsibilities are far more complex and important. Here’s what you need to know if you’re considering hiring a medical answering service: HIPAA…

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