Medical answering service
3 Ways Phone Calls Can Make Your Medical Practice Sink Or Swim
The receptionist who answers your phones creates the caller’s first impression of your practice, particularly if that caller is a potential new patient and hasn’t interacted with your staff before. But think about how often the receptionist is busy attending to patients checking in for appointments, or by other callers, or other staff members. Medical…
Read MoreWhat Is It Like To Work With Voice Link? Our Customers Speak For Us!
When you work in the customer service industry, the purpose of everything you do is to make sure your clients look on top of their game. In our case, that means answering their calls promptly and professionally and assisting with scheduling appointments, taking orders, or managing CRM, among other tasks. In short, our customer service…
Read MoreHow Overflow Call Answering Can Help Healthcare Practices
Walk-in urgent care clinics and other smaller medical practices are growing in popularity and filling the gaps left by more traditional hospitals. These healthcare clinics often have just enough staff to attend to patients and essential administrative tasks, including phone calls. But when the calls are coming in faster than a receptionist can answer them,…
Read MoreHow Answering Services Help Physicians Stay HIPAA Compliant In An Online World
In 2016, a cardiology group comprised of five physicians paid a $100,000 HIPAA settlement due to their use of an online calendar. By posting clinical and surgical appointments for patients on an Internet-based calendar that was accessible to the public, the practice was found in violation of basic HIPAA requirements meant to safeguard patient information…
Read More4 Features Medical Answering Services Absolutely Must Have
Many people believe that the benefit of having a medical answering service is just to have after-hours calls answered in case of an emergency. However, in this day and age, the benefits and responsibilities are far more complex and important. Here’s what you need to know if you’re considering hiring a medical answering service: HIPAA…
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