When you work in the customer service industry, the purpose of everything you do is to make sure your clients look on top of their game. In our case, that means answering their calls promptly and professionally and assisting with scheduling appointments, taking orders, or managing CRM, among other tasks. In short, our customer service representatives are trained to help our clients run their businesses more efficiently and effectively.
What we don’t do at Voice Link of Columbus, Inc. very often, however, is brag about ourselves. So when potential new clients ask what it’s like to work with Voice Link, we tell them about our 82% referral rate and point them towards clients who can speak from experience about partnering with our live answering services. Here are a few of the more recent reviews:
“Voice Link of Columbus has answered our phones for over 20 years, and during this time they have never let me down. At all times the operators have been very helpful and professional. I don’t know of any other answering service that provides the personal service you receive from Voice Link of Columbus. I know first hand by locking my keys in my car, I couldn’t reach anyone to get the number to a locksmith. I knew answering service always would be there, I called them, got the number and the operator was kind enough to call for me. You just won’t find this type of personal service in this day and time. Keep up the good work, and most of all thank you for taking care of my customers and me.”
— Pam H.
“Simply stated, Voice Link of Columbus is a class act … I have been in the field of contact center management for over thirty years and recently had the privilege to partner with Voice Link of Columbus on an educational project for the industry, at large. Specifically, we addressed the differences between key performance indicators to measure staff performance and results indicators to measure ROI and the bottom line. During our collaboration, I often made calls to the contact center to speak with one of the owners, JoAnn Fussell. I was consistently greeted with a level of professional enthusiasm and engagement that speaks volumes about their staff and business practices. I also discovered a bit more about how Voice Link of Columbus motivates their team by making the time to meet annually with key constituents, off-site, to brainstorm thoughts and ideas to make a winning team even better. In short, people matter–and so do you and your customers. Voice Link of Columbus reinforces the value of education and people, and combines it with professionalism, accuracy and state-of-the-art technology to lead your customers to timely solutions … and big savings for YOU.”
— Michael J.
“They have answered my phones after hours since 1989. Job well done!”
— Glenn F.
“Voice link is a great company! They strive for excellence in everything they do.”
— Gail R.
How your calls are handled is a measure of your dedication to customer service. The professional agents at Voice Link of Columbus, Inc. have been rigorously trained to represent your business as if it’s their own, and can provide live answering services that will exceed your expectations. We offer month-to-month service agreements to meet the needs of business regardless of size.