Each year, analysts at Forbes name ten workplace trends to expect in the current year. Based on hundreds of conversations with executives and workers, national and global surveys, and secondary research from more than 450 different research sources, these trends report on the most influential workplace changes that are most impacting businesses and organizations.
One of the trends for 2018 is employee burnout, which is causing more workplace turnover.
Employees are working longer hours without additional compensation, while companies are posting record profits. Full-time employees work an average of 47 hours per week and the tenure has decreased from 4.6 in 2016 to 4.2 in 2017. Over a third of workers reported that they receive after-hours emails from management, and almost 10% get emails on vacations.
Technology is expanding the workday beyond traditional office hours, and forcing employees to spend more time doing work for the same salary and without a bonus. One study found that almost half of HR leaders say employee burnout is responsible for up to half of their annual workforce turnover. These HR leaders reported that employee burnout is caused by unfair compensation on top of an unreasonable workload and too much after-hours work.
It’s not just in America, either. Employee burnout has become a major employment issue globally, so much so that the French government introduced legislation that gives workers “the right to disconnect.” In order to prevent employee burnout, more companies are turning their focus on creating wellness and flexibility programs that allow employees to take time off and stay healthy.
Live answering services are part of the solution. The call representatives at live answering services can manage a wide variety of tasks, including answering all calls, any time of the day or night so that your employees don’t have to. Many people are pleasantly surprised when they realize that the receptionists at a call center are capable of taking on many more tasks to make their day-to-day operations run more efficiently.
The professionally trained receptionists at a live answering service can lighten your employees’ load by handling multiple tasks, such as:
- Call answering, 24/7, every day of the year
- Scheduling appointments
- Take reservations
- Lead generation
- Express messaging
- Answering FAQ’s
- CRM management
- Catalog or product orders
- Job candidate screening
- Disaster recovery management
Your employees are working harder than ever, so keep them happy by reminding them to take time out for a coffee break. With a live answering service on your team, you and your staff can breathe easy and work more productively at a more reasonable pace.
If you’re looking for ways to help your employees avoid burnout and you’d like to learn more about how a professional answering service can help lighten their load, contact Voice Link of Columbus, Inc. Our professional call representatives have years of experience working with property managers, and can save you valuable time and money while keeping your tenants happy.
Voice Link offers month-to-month service agreements to meet your unique needs. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.