How Virtual Receptionists Support Service Providers

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You rely on service providers of all types to keep your home and business running smoothly. You call your HVAC repairman if your office air-conditioner fails to come to life on the first warm day you turn it on, or you call a plumber when your disposal at home is hopelessly clogged. When you call service providers it’s usually because you have an urgent need for something to be fixed, and fast.

Technicians and service providers are usually under a great deal of pressure to attend to as many of their clients as they can, as quickly as they can. Being on the job — whether that means dismantling pipes under a kitchen sink or diagnosing an unresponsive air-conditioning unit — leaves little time for answering phones or scheduling appointments. Yet these are the very tasks that dispatch these service providers to the jobs, so ignoring them hurts business.

This is why service providers are having great success partnering with the virtual receptionists at live answering services. The receptionists understand the demands these workers face and can provide friendly, prompt customer service, 24/7. Some of the solutions live answering service receptionists provide for commercial or residential service providers include:

  • Handling inbound call volume
  • Filtering urgent and non-urgent calls
  • Administering messages
  • Boosting revenue growth and profitability
  • Acting as an extension of your business to reduce the need for additional staff

An answering service can act as a service provider’s front desk, eliminating the need for an in-office receptionist. Or they can handle rollover calls when the technician is on a job and can’t answer the phone, or just during after-hours and holidays. Customers are attended to quickly and are reassured that their needs will be taken care of. Answering service receptionists can also schedule service appointments and reminders according to the business owner’s priorities and instructions.

Whether your business is looking to expand to 24/7 availability, or outsource customer appointment scheduling and reminders due to time and resource constraints, Voice Link of Columbus, Inc., has the right solution to meet your unique needs. Some examples of commercial and residential businesses we serve are:

  • Landscaping Companies
  • Cleaning Services
  • Security Companies
  • Repair Services
  • Pest Control Companies
  • Heating and Air Technicians
  • Plumbing Businesses
  • Property Management Services

If you want to work more efficiently while also improving customer communications, Voice Link’s answering services, virtual receptionist, and call center solutions can help you manage your business needs during peak hours, after-hours, or around the clock, 24/7, 365 days a year.

Voice Link of Columbus, Inc. provides live answering services that exceed your expectations, at a low monthly cost with no hidden fees. Request information online or call us at (800) 262-2799 for a free consultation and a free trial.

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