3 Ways to Use a Voice Answering Service to Your Advantage

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Growing your business in today’s competitive market can be a challenge, and most business owners are looking for tools that help them work smarter, not harder. Answering services are one of those tools. By using custom scripts and screens according to your unique specifications, an answering service will assume your company’s image anytime, 24 hours a day, 7 days a week, and give your customers consistent, prompt support. Most people don’t realize just how many ways an answering service can benefit their business—here are just three of the most common ways:

Rollover calls

You may have a receptionist dedicated to answering phones, but there are always going to be times that he or she simply can’t field every call during office hours or while in staff meetings. But your customers are important, and when they have to wait on hold or go through automated voice mail prompts it sends the message that maybe they aren’t that important—or worse, that you don’t have the time or resources to effectively communicate with them. When an answering service handles your rollover routing, any call that rings more than, say, 3 times will be answered by a live receptionist representing your business.

After hours calls

Some businesses choose to direct their calls to an answering service after office hours. This means their customers are still greeted with the name of the business by a friendly, professional person, regardless of the time of day or night. For industries such as healthcare, heating and air, or some transportation companies, this service is crucial. Answering service receptionists will be trained to know which calls you consider to be of an urgent nature, who needs to be immediately contacted, and what the best method of communication is for each scenario.


Some businesses use virtual receptionists for their entire call management. Knowing that their customers’ calls are being answered by a live receptionist, regardless of the time of day or night, while in-house staff members are able to focus on daily tasks gives many business owners today great peace of mind.

That valuable peace of mind comes at a minimal cost compared to the cost of hiring a traditional in-office receptionist, which must cover wages, holiday pay, and benefits. But for a fraction of the cost of hiring one staff member to handle customer inquiries, a team of professional virtual receptionists can represent your business and manage your calls 24/7, 365 days a year. Hiring an answering service gives your team more flexibility to work on more profitable tasks while ensuring your customers receive the attention they deserve.

If you’re considering outsourcing some, or all, of your calls, you may find our free quiz, Do You Need An Answering Service, helpful.

At Voice Link of Columbus, Inc, we believe a live answering service is an extension of your business and we understand that the way calls are handled can be the difference between customer acquisition and retention, or loss. We offer multiple service options to provide maximum results for your company, whether your inbound call service requirements are simple or complex. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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