Posts by JoAnn Fussell
How Does A Live Answering Service Work?
Most people have many questions when they first consider working with a live answering service. They wonder what the receptionists will sound like, and if their customers will know they’re speaking with an answering service and not a staff member. They also wonder when the receptionists will be available to answer their business calls. These…
Read MoreWhat Is It Like To Work With Voice Link? Our Customers Speak For Us!
When you work in the customer service industry, the purpose of everything you do is to make sure your clients look on top of their game. In our case, that means answering their calls promptly and professionally and assisting with scheduling appointments, taking orders, or managing CRM, among other tasks. In short, our customer service…
Read MoreThe 5 Most-Read Answering Service Resources For Colleges & Universities
Colleges and universities are increasingly turning to live answering services for higher education in order to better communicate with students and run their campuses more efficiently. Here are five posts that best describe the many ways answering services partner with colleges and universities: Quick Call Response “Can you hold, please?” is already enough of a…
Read MoreHow One College Reduced Callers’ Hold Time From 45 Minutes To 11 Seconds
“Can you hold, please?” is already enough of a detested call answering response, but what if it meant you could be on hold for 45 minutes? How much would your blood be boiling by the time someone came back on the line, and what would you think about the business or institution that was mismanaging…
Read MoreWhy Every Bursar’s Office Should Have An Answering Service
The word bursar comes from the Latin word bursarius, meaning “purse-bearer.” You could also say the bursar holds the purse strings at a college or university, which comes with a great deal of responsibility. From managing the financial books, sending bills to students and their families, and receiving payments, bursars are tasked with making the…
Read MoreHow Overflow Call Answering Can Help Healthcare Practices
Walk-in urgent care clinics and other smaller medical practices are growing in popularity and filling the gaps left by more traditional hospitals. These healthcare clinics often have just enough staff to attend to patients and essential administrative tasks, including phone calls. But when the calls are coming in faster than a receptionist can answer them,…
Read MoreHow Answering Services Help Physicians Stay HIPAA Compliant In An Online World
In 2016, a cardiology group comprised of five physicians paid a $100,000 HIPAA settlement due to their use of an online calendar. By posting clinical and surgical appointments for patients on an Internet-based calendar that was accessible to the public, the practice was found in violation of basic HIPAA requirements meant to safeguard patient information…
Read MoreIs It A HIPAA Violation If Physicians Text Patient Information?
Texting work information to mobile devices is commonplace across all industries, but it’s a serious concern for those in the healthcare industry. Lost or stolen mobile devices containing unsecured patient health information (PHI) is a violation of HIPAA regulations. The purpose of HIPAA is to protect a patient’s private information, and any practitioner that violates…
Read More4 Features Medical Answering Services Absolutely Must Have
Many people believe that the benefit of having a medical answering service is just to have after-hours calls answered in case of an emergency. However, in this day and age, the benefits and responsibilities are far more complex and important. Here’s what you need to know if you’re considering hiring a medical answering service: HIPAA…
Read MoreCFO JoAnn Fussell Earns KPI Professional Certification
Demonstrating commitment to her profession through continuous learning about the latest trends in measuring performance, JoAnn Fussell, CFO and owner of Voice Link of Columbus, Inc., has earned the KPI Professional certification. Fussell enrolled in the rigorous program with the KPI Institute in order to learn the most advanced means of utilizing and sustaining key…
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