Posts by JoAnn Fussell
Pros & Cons Of Automating Vs. Answering Your Calls
Phone calls are no doubt a critical part of connecting with customers in order to run a successful business. But when answering calls becomes too time-consuming, business owners begin to look for alternatives to help them manage their call volume so they can focus on other important work tasks. Typically, business owners debate about whether…
Read MoreWill Chatbots Replace Answering Services In The Future?
There’s no question that technology is changing the world on a daily basis, often in ways we’re not even aware of. This is true to an extent when it comes to customer service. Answering services are still at the forefront of delivering prompt customer service, but is it possible that technology applications like chatbots will…
Read MoreWhen Hiring A Local Answering Service Matters Most
Choosing the best answering service for your business can be daunting. There are many factors to take into consideration, including whether or not the answering service should be local to your part of the country or not. If your business is one that depends on local connections and working one-on-one with customers in your area,…
Read MoreWhat Questions Should You Ask An Answering Service?
You’ve decided it’s time to get an answering service to help answer your calls, but how do you decide which answering service will work for you? Not all answering services are alike, and choosing the wrong answering service could end up being a real headache. Knowing the right questions to ask will help you select…
Read More3 Reasons You Shouldn’t Answer Your Own Business Calls
Customers are calling, your schedule is filling up, and 2018 is off to a great start. That’s good news, but if you want the success to continue you should reconsider answering your own phone calls if you’re a business owner. Here are 3 reasons why: It sends the wrong message. It may seem counterintuitive that…
Read MoreHow To Convince Your Boss To Hire An Answering Service
If you’re spending any significant portion of your workday answering business calls, chances are you’ve wondered how much more you could get done if someone else could manage the calls. Maybe you’ve even suggested to your boss that hiring an answering service might be a worthwhile business investment. You’d be right about that, and here’s…
Read More6 Questions Colleges Need To Ask When Hiring An Answering Service
We’re heading into that time of year when admissions paperwork is flying and phones are ringing non-stop at colleges and universities. It can be a stressful time for both administrative staff and students, which is why clear communication is so important. To manage the increased workload, more and more colleges and universities are turning to…
Read MoreWhat To Say When It’s The Customer Who’s Wrong
As we discussed in How To Handle The Top 3 Tricky Customer Support Scenarios, difficult customer service situations require grace and, quite often, professional training. This is certainly the case when a customer calls to complain about a service or product that’s not working properly. They’re often angry, frustrated, and ready to walk away if…
Read MoreWhy Hiring An Answering Service May Be The Best Valentine Gift You’ve Ever Given
When we think of traditional Valentine’s gifts, chocolates and roses and Hallmark cards easily come to mind. But no matter how traditional or unconventional a valentine gift is, the real meaning behind any loving sentiment is the gift of time and attention. In today’s fast-paced world, the gifts of undivided time and attention seem more and…
Read MoreHow To Handle The Top 3 Tricky Customer Support Scenarios
Customer support is often thought to be a fairly simple and repetitive task by people who’ve never worked in the field. However, the reality is that customer support phone representatives are met with difficult and unexpected scenarios every day. Often, the responses to these situations go beyond any call script and usually require a great…
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