Posts by JoAnn Fussell
[Case Study] How Do You Reduce An Average Hold Time Of 45 Minutes To Mere Seconds?
While never putting a caller on hold may be the ideal in when it comes to customer service, we all know that it’s just not always realistic. Every business has spurts of busy times when the phones are ringing off the hook, or when staff members are simply tied up with other tasks and simply…
Read MoreDo You Have This Basic Backup Plan In Case Of A Disaster?
In the days before, during, and after Hurricane Irma, the team of receptionists at Voice Link of Columbus, Inc., covered the phones for our clients who were in harm’s way. Those that had to evacuate their homes and businesses forwarded their calls to us and we answered them all. We answered callers’ questions based on…
Read MoreConsidering A Medical Answering Service? This Round-Up Of Resources Will Help.
Did you know Voice Link of Columbus, Inc. was started nearly 30 years ago originally to address the need we personally saw for exceptional call answering services in the medical field? Over the years our technology has evolved and our scope has expanded to serve clients across all industries. However, our dedication to superior medical…
Read MoreAre Your Patients Losing Patience With Being Put On Hold?
Phone calls remain the primary way that patients communicate with their doctors or healthcare providers. Whether they are making an appointment, requesting a refill, or calling to discuss medical concerns, patients first action step is to call the doctor’s office. Unfortunately, all too often they’re greeted with, “Can you hold please?” This is a problem…
Read MoreDoes Your Medical Answering Service Offer A Secure Web Portal?
Patients put a lot of trust in the medical practices they choose for their healthcare needs. That trust has to be earned, and not just when they’re visiting with the doctor or nurse. Patients expect and trust that their medical providers are managing their health information thoroughly and confidentially. Updated and well-organized patient records are…
Read MoreMedical Answering Services Aren’t All The Same—Is Yours Truly “Specialized?”
Many answering services claim to specialize in serving the medical and healthcare field, but all too often this is a weak assertion at best if not downright false, which can become a real liability. Part of the problem is that those working in the medical field—like practice managers or doctors—don’t know how to fully assess…
Read MoreWhy Answering Calls Is Never Just About Answering Calls
One of the most common questions people who are contemplating hiring an answering service ask is: “How can an answering service really benefit my business beyond just answering calls more quickly than I’m currently able to?” This is a great question! While answering calls in a timely manner is one of the primary ways we…
Read MoreHow Express Messaging Helps Utility & Power Companies ‘Keep The Lights On’
We’ve all been there. During a storm or even sometimes without reason, the power goes out. If there’s a direct correlation, such as heavy winds or inclement weather, we wonder how long we’ll be without power and how we’ll go about managing the tasks that require electricity, such as working, cooking, or charging electronic devices.…
Read MoreIs Your Answering Service Making Your Customers Think Twice About Doing Business With You?
Around-the-clock customer support is no longer an advantage. In today’s world of instant-access communications and commerce, it’s an expectation at the least. And in the case of industries like medical that must respond to urgent matters day or night, it’s a necessity. For this reason, many businesses across all industries rely on live call answering to…
Read MoreWhy Utility Companies Rely On Answering Services To Keep Their Customers Smiling
Residential homes and commercial businesses depend on utilities such as electricity, water, gas, and the internet to operate effectively, and those services require constant support and service. As we explored in 2 Ways Utility Companies Can Save The Day (Or Night) With Good Communications, utility companies must have an efficient and effective way to communicate…
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