Demonstrating commitment to her profession through continuous learning about the latest trends in measuring performance, JoAnn Fussell, CFO and owner of Voice Link of Columbus, Inc., has earned the KPI Professional certification.
Fussell enrolled in the rigorous program with the KPI Institute in order to learn the most advanced means of utilizing and sustaining key performance indicators. KPI Institute is internationally recognized for providing definitive standards, clear-cut processes, and best practices for professionals.
The KPI Professional certification process is unique given the thoroughness and the in-depth expertise that’s dedicated to KPI measurement. The certification differentiates Fussell as a leader in the telecommunications industry and gives Voice Link a competitive edge by:
- Excelling with better results
- Improving performance solutions
- Keeping costs down
- Increasing efficiency
- Ongoing training of call representatives
These advantages also serve to maintain a low call representative turnover so that clients continue to work with the same agents they’ve become familiar with.
The KPI Professional certification is Fussell’s latest pursuit of excellence. Last year, she earned the 2017 Learning By Association Award from the Association of TeleServices International (ATSI). The Learning By Association Sharing Award recognized her many contributions to other members of the telecommunications industry through her generosity in sharing insight and knowledge she has gained through nearly three decades in the industry.
In 2015, Fussell received the ATSI President Award that recognizes members who have given tirelessly to the industry in a volunteer capacity. In February 2017, Fussell was also elected to the National Amtelco Equipment Owners (NAEO) Board of Directors.
She has served on several national boards within her trade organizations, hosted regional trade group meetings, and spoken at numerous trade organization conferences. The National Association of Professional Women selected Fussell as VIP Woman of the Year in 2013.
With a background in Radiology and CPA professions, Fussell launched Voice Link nearly 30 years ago in order to fulfill the need for advanced telecommunication solutions and call answering services, particularly for the medical industry. Since then, she has grown Voice Link to serve clients across all industries while maintaining a philosophy of delivering customer service based on customized solutions and personal attention.
Operating out of Columbus, GA, Voice Link of Columbus, Inc. has earned an 82% referral rate for communication and business solutions, including call answering, order taking, secure messaging, and appointment scheduling services that save clients’ valuable time and money while improving their customer’s satisfaction and loyalty.