Virtual receptionists are becoming an increasingly popular alternative to traditional in-office receptionists, providing dedicated customer service for businesses large and small, across all industries. Customers today expect immediate and personal responses, and the businesses that ensure their customers receive that level of care see results through customer retention and acquisition. You never know when your next big client is going to call, and callers who are greeted by an automated system or are prompted to leave a voicemail are far more likely to hang up.

Virtual receptionists at a call center are trained to handle high call volumes and to promptly answer phone calls and emails, schedule appointments, and direct calls of an urgent nature to the correct staff person. Some businesses use virtual receptionists for call management alone. Knowing that their customers’ calls are being answered by a live receptionist, regardless of the time of day or night, while in-house staff members are able to focus on daily tasks gives many business owners today great peace of mind.

And that valuable peace of mind comes at a minimal cost. Hiring a traditional in-office receptionist is costly—including wages, holiday pay, and benefits—and doesn’t cover phone management 24/7, 365 days a year. But for a fraction of the cost of hiring one staff member to handle customer inquiries, a team of professional virtual receptionists can represent your business and interact with your potential and current customers both efficiently and effectively.

A virtual receptionist is trained to understand the priorities and practices of your business so that they know the right questions to ask and the accurate answers to give your customers. That means you and your staff can concentrate on providing the best possible service to your customers on hand, freeing you to focus on growing your business.

If you’d like to discuss how virtual receptionists might serve your needs, contact Voice Link of Columbus, Inc. We offer month-to-month service agreements to meet the needs of any business regardless of size. Secure HIPAA/HiTech messaging, appointment scheduling, and customized communication solutions save you time and money while optimizing customer care.

Voice Link offers 26 years of experience in professional live answering services for a variety of industries, including healthcare, legal, education, and home services. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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