How an Answering Service Can Make Communication with Patients Pain-Free

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Whether you run a small family practice or a large healthcare facility, each missed call equals potential lost revenue. Statistics show that between 35% and 65% of callers will hang up if their call isn’t answered by a live receptionist. If you’re relying on voicemail to pick up the slack when your staff is busy, you’re likely missing out on acquiring prospective clients or keeping current ones.

No doubt your days are busy, with patients coming and going while your office staff is busy scheduling appointments and dealing with insurance and payments. That’s why it makes sense to turn to a state-of-the-art answering service to improve your overall communication with patients.

24/7, 365 days a year

First of all, for less than the cost of a new hire, you’ll have access to a staff of live receptionists to attend to your patients’ calls, day or night, 365 days a year. Live operators greet each caller professionally with the name of your practice and ensure that no call gets funneled to voicemail. Think of it as having an around-the-clock team of receptionists to take the pressure off you and your staff, saving you time to focus on attending to the patients at hand.

Appointment assistance and more

The right answering service will act as an extension of your business, with access to your online calendar and knowledge of your priorities and protocols. The receptionists can make or change appointments, or answer routine questions without interrupting your staff. The operators will also be trained to know which calls your consider to be of an urgent nature, who needs to be immediately contacted, and what the best method of communication is for each scenario.

Keeping your PHI covered

Some answering services are also specialized to be HIPAA compliant so that your patients’ medical data is always secure and protected. Look for an answering service that trains and tests their operators annually, and that offers a secure app for the transmission of patient information.

The right answering service can take your healthcare practice to the next level of excellence, all while saving you both time and money. Meanwhile, your patients will feel valued and cared for, which is the bottom line of building any medical practice.

If you’d like to discuss how a live answering service might serve your needs, contact Voice Link of Columbus, Inc., which was founded by medical practitioners, for medical practitioners. We offer month-to-month service agreements to meet the needs of any healthcare practice regardless of size. Secure HIPAA/HiTech messaging using our new phone app, appointment scheduling, and customized communication solutions save you time and money while optimizing patient care.

Voice Link offers 26 years of experience in professional live answering services for all a variety of healthcare industries, including hospitals, hospice, dentists, physicians, and home health care. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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