The 2017 Farmers’ Almanac predicts that exceptionally cold weather will blanket large portions of the U.S. this winter. For the southeastern states, the Almanac forewarns “penetrating cold and very wet” conditions. Certainly, all of us affected by the 2014 ice storms that brought Atlanta and other areas to a standstill know how “cold” plus “wet” can add up to dangerous conditions.
When the 2014 ice storm hit, clients of Voice Link of Columbus, Inc. were able to close early before the storm hit so their employees could get home safely. Until they were able to reopen, we answered each client’s calls and instructed their customers not to travel to their office since it was closed due to the weather. And if one of their customers had an emergency during this time we were able to patch the call to their on-call person so they could get immediate help.
It’s a distinct advantage that people don’t often think about when considering hiring a voice answering service. When you have a voice answering service in place, you also have a backup system should a disaster force you to close the office for a period of time. A voice answering service will also help you set up a disaster recovery plan to deliver continuous customer care before, during, and after an unexpected event that would otherwise shut down communications.
No matter the cause of the disaster or disruption, you simply can’t afford to lose contact with your clients and customers if you can’t be in the office or if your communication channels aren’t functioning. By keeping the lines of communication open, you’ll get back up to speed in a fraction of the time it would take without a voice answering service on your side.
If you’d like to learn more about how to be prepared for any unexpected business disruption and set up a disaster recovery plan, contact Voice Link of Columbus, Inc. Customized communication solutions, appointment scheduling, and secure HIPAA/HiTech messaging saves you time and money while improving customer relationships. We offer month-to-month service agreements to meet the needs of any business regardless of size, 24/7, 365 days of the year.
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