The wildfires in the Southeast and the tornadoes across the South serve as powerful reminders that having a disaster recovery plan in place is vital for any business regardless of size or industry. Whether it’s a fire that destroys a warehouse or fallen power lines that shut down computer systems, the key to overcoming a disaster and avoiding downtime for your business is to have a plan already in place before the disaster hits.
We also can’t discount the impending winter weather. Although Georgia typically skates by without serious winter hardships, the ice storm of 2014 that brought Atlanta to a standstill taught us that we’ve got to be prepared for the worst.
No matter the cause of the disaster, you can’t afford to lose contact with your clients and customers even if your communication systems aren’t functioning. The receptionists at an answering service will continue to answer your phones on behalf of your company and inform your customers of your status. By keeping the lines of communication open, you can rebound more quickly than if you had to catch up with hours—or days—of calls, emails, and orders.
Voice Link’s services for disasters offer a variety of solutions and can help you design a custom disaster recovery plan that will cover your communication channels in case something disruptive occurs.
For example, Hurricane Matthew impacted the United States and caused a lot of mandatory evacuations. But Voice Link clients never missed a call. Why? Their calls were forwarded to Voice Link’s call center and the receptionists handled each call. Voice Link clients were able to evacuate and get to a safe place during the storm, while the professional Voice Link receptionists answered their phones 24/7.
Another example is when a Voice Link client had a fire break out in an area that destroyed their phone system. Voice Link instructed their phone company to forward all their lines to the call center, and receptionists answered each call and connected customers to the on-call staff member until a new phone system was installed.
Of course, we all hope that we’ll never have to actually recover from a disaster such as a hurricane or a fire, but having a plan in place just in case is smart business that provides for ongoing customer service, not to mention great peace of mind.
If you’d like to learn more about how to set up a disaster recovery plan, contact Voice Link of Columbus, Inc. Customized communication solutions, appointment scheduling, and secure HIPAA/HiTech messaging saves you time and money while improving customer relationships. We offer month-to-month service agreements to meet the needs of any business regardless of size, 24/7, 365 days of the year. Our excellent reputation, expert staff, and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.
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