How to Handle Preventable Call Answering Mistakes

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At Voice Link of Columbus, Inc., we’ve had 26 years of experience seeing over and over how the first few minutes of phone call sets the stage for whether a customer has a positive or negative impression of a company. From the moment a potential client contacts your company, they must be met with courteous and professional service.

But what if the person answering your phone is too busy to answer and the customer hangs up, or your receptionist gives a customer the wrong information? Customers quickly lose confidence in a business if their first impression is anything less than the best.

The good news is that it’s entirely easy and affordable to prevent careless call answering mistakes by hiring a live answering service or call center. The virtual receptionists at a live call center are trained to know your company’s priorities and protocols as clearly as if they were a staff member, and are dedicated to managing your customer’s calls 24/7. So whether it’s 1:00 a.m. or 5:00 p.m., there is always a live representative ready to let your customers know that their business matters.

By trusting a live answering service to manage your customer calls, you’ll save the time and expense of hiring front-end staff to manage inquiries. You’ll benefit from the service’s cutting edge technology and trained staff, while not being required to purchase or install costly equipment on your own. With the advanced technology and trained staff of a call center, your business avoids the pitfalls of mistakes that ultimately impact your customer acquisition and retention — not to mention your reputation.

Today’s consumers expect quick and accurate attention. They know they have many choices when choosing which businesses to work with, and they won’t settle for “good enough” when they can receive “excellence.” A live answering service that works to safeguard your reputation by providing your customers the highest level of care and compassion, 24/7, 365 days a year, will ensure that you’re able to deliver excellence.

Voice link offers 26 years of experience in professional live answering services for all industries, and our expert staff and state-of-the-art technology will exceed your expectations. Request information online or call us at (800) 262-2799 for a free consultation.

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